well, i dont want to sound spoiled, but I would also expect more for my money (even you are getting your Brera done in warranty, its included in your 30k investment when you bought it).

Full tank with full return (or a bill for the fuel) should be a normal thing.

Also, clean car is a must - and to return it clean.

I agree with you - poor service, I dare to say rude. :tut:

 

mangoletsi do the same - fuel guage about 200 yards off going into the red. i had a gt cloverleaf courtesy car from them a few weeks back (very nice) but it was a bit dirty outside and in (not so nice). i even gave the interior a quick clean myself as i can't stand being in a dirty car (especially when it's somebody else's dirt :vomit: )

dealers - pull your thumbs out of your bums and spend 5 minutes tidying cars up before you loan them out :tut:

 

Yep, supplied with full tank & returned as such is how it should be done.
can't complain much, every courtesy car I have been given (mito 150, 159 & GT) have been spotless. The GT was handed over running on fumes. If a petrol station had been more than a mile from the dealer I would have been stranded. Guess what, I returned it running on fumes.

 

i remember 4 years ago test-driving a 156 at mango's in the run up to buying one. fraser, the md, said there's no fuel in it but here's a tenner if you wouldn't mind putting some in, then asked me to put £5 in and bring him the change :lol:

 

I have never had a courtesy car with more than fumes in it :rant:

 

I haven't even got an Alfa Dealer near me anymore, yet alone a courtesy car !!!!!.........:lol:

 

Typical motor trade, loaning out cars with no fuel in them. We do fill ours up, but you always forget to check how much is in them when they are returned if you are busy, and even if you do check them, how much can you realistically add to the customer's bill for courtesy car fuel used, without making them feel like they are being robbed? Who wants to get into an argument with a customer over how much the fuel gauge has gone down by, "Well it was parked facing a little bit downhill when I picked the car up..." Considering its £1.10 a litre and 20 minutes of someone's time to drive to the fuel station and back, you cannot realistically charge for that, people would refuse to pay it, or pay it and never come back. What option does a business have, either absorb the cost and raise prices accordingly, risk annoying your customers by charging for fuel used (which is guess-work at best), or lend the cars out on the fumes?

Its the best of a bad bunch really, we're lucky in that we've usually got a few jerry cans of fuel kicking about so we can stick a bit in if a car comes back on the light..

 

In your particular case Skydiver (main dealer, car in for ARUK warranty work) it's just another example of how far Alfa have to go in order to be perceived as the premium brand they aspire to be. IMO it's a legacy of the fact that many dealers still are indepndents/part of a small dealer group and just can't/don't want to make the investment required. It's also driven by ARUK not knowing how to position the brand and drive brand standards at dealership level.

Most other "quality" brand dealerships against whom Alfa would like to compete or indeed compliment are operated by the large dealer groups such as Inchape, Lookers, Pendragon or Sytner who all in the main keep high brand standards and as you say provide high quality, often dealer branded vehicles and this tick the boxes of customer service, customer retention and advertising.

RSK

I never thought about this thread from a main dealer / massive franchise perspective, some good points there. I think if I was getting my car serviced in a main dealer, I'd probably expect everything the OP suggested as well.