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  1. Alfa Customer Services survey.

    General Alfa Discussion
    For those who complain about Alfa Customer Services, I just received this survey: “Dear ******* Would you kindly share your experience with ALFA ROMEO Customer Services, whom you contacted on the 05/09/2019. Your feedback is valuable to us in order to understand how we can improve our...
  2. Satisfied customer leaves Bournemouth branch

    Auto Lusso
    Thanks to the Bournemouth branch, what was going to be just a wizard exhaust fitment resulted in the team highlighting some serious defects and fixing a few minor niggles, some of which would have been at the very least advisories on the up and coming MOT. Every body was friendly and...
  3. Customer Survey

    Alfa Giulia
    Just got this come through. I will definitely be filling it in both good and ‘bad’. Has anyone else done so and does anyone know if they are actually taken seriously?
  4. Petty Irritance

    Rant Room
    ...duplicate...
  5. Dealer customer service

    Alfa Giulietta
    I bought my Giulietta QV last year August, its a 2014 model and I love it but as you do at some point I have had to change the tyres and to my surprise the TPM sensors are missing. I duly rang the dealer I bought if from and was basically told tough and I would have to pay for them to be...
  6. Alfa customer care good news story!

    General Alfa Discussion
    I think this is worth sharing as so often the feedback about Alfa dealers is overwhelmingly negative. Two months ago, I bought an eighteen month old Giulia Veloce from Westover Group in Christchurch. At that stage they'd only been an Alfa dealer for eight weeks, having expanded from being just...
  7. Reasons Why Not To Buy A Giulia - Customer Service

    Alfa Giulia
    So annoyed right now at how AR have treated me! Hi, So, basically the issues started before I even bought the car, let me explain 1. First when I was buying the car (Jan 2017), I liked the look of the speciale and was told that the 'veloce' version was unlikely to be out till 2018, instead it...
  8. I've Sussed Alfa's Customer Support Problem.

    General Alfa Discussion
    Over on JeepOwner.com a jeeper has been quoted a case STAR number for his issue. That means they are using SAP CRM sofftware. :lol: If that's FCA wide then there's the problem right there !!! Ditch that and levels of service will rise accordingly! :D
  9. Alfa Customer Disservice!

    Alfa Giulia
    Well, this has been a fun week in the world of Alfa ownership. Those of you that remember when I was buying my QF will know that the lack of a dealership in Edinburgh was my one prime concern and that, while buying a car elsewhere wasn't a big concern, having a lack of local service centre was...
  10. Alfa Romeo customer services?

    Alfa 159, Brera & 946 Spider
    Had this reply from Alfa Romeo in regard to their spare part costs: 29th June 2017 Reference: 35199817 Subject: Alfa Romeo Dear Mr , Thank you for contacting Alfa Romeo. Parts have standard set prices throughout Europe and are benchmarked against our competitors. What may vary is the...
  11. WARNING! Never buy Kartier Forged Wheels! Lamborghini Kartier Wheels Fall Apart

    General Motoring Discussion
    I have spent over $10,000 on custom wheels for my Lamborghini Aventador through Jorge Prat, the owner of Kartier Forged Wheels, including $2,000 for certifying the new wheels for my Aventador, custom painting, and building the wheel through COR wheels. Three months later, I received from...
  12. Email for customer service

    General Alfa Discussion
    Hi – Just wondering if anyone has an email address for an Alfa / Fiat senior customer services person or a director? If you could PM me that would be great. Context is a very bad dealer experience, new car has scratches, rattle and an electric mirror is loose – I have emailed the MD a couple of...
  13. MultiAir Failure *great Alfa customer service*!

    Alfa MiTo
    Just wanted to share this as a great example of Alfa Romeo pragmatism and great customer service, both from my local Pentagon (Doncaster) alfa dealer and Alfa Romeo themselves. I have an Alfa Mito QV 12 plate, 39k miles on the clock 1 year outside of warranty. Has been serviced to schedule...
  14. Halfords loses a customer

    General Motoring Discussion
    Conversation at Halfords helpdesk this morning between assistant (HA) and me (ME). ME: My registration number is **53*** and I need a rear wiper blade please. Can't find one on your shelves. HA: Is that an Alfa Romeo 156 estate? ME: Yes HA: How many do you need? ME: It's for the rear window. HA...
  15. Customer Service from the Dark Ages

    4C & 4C Spider
    Seems like all I ever do is moan about poor service from Alfa but it's really starting to grate... RS (and he knows who is), the supposed "Customer Service" (and I use the term in its loosest sense) Manager for the UK, seems to think it funny to deliberately delay returning my car knowing that...
  16. Lol...VW customer goes crazy!

    South Africa
    Well, some of you need to start doing this with all your Alfa problems:readit: kidding! VW Crafter buses worst we ever bought. 2014/50 BREAKDOWNS/volkswagen crafter bus breakdowns South Africa
  17. Fiat Automobiles Group South Africa - Head of Customer Services Contact Details

    South Africa
    Hi Guys, I have been having some issues with Fiat Automobiles Group in South Africa regarding the supply of a new turbo for my 2012 Giulietta multiair under warranty. My car has been in the dealers for 3 weeks already. Fiat SA sent the incorrect turbo for my vehicle, which the dealer told them...
  18. Fiat Automobiles Group South Africa - Head of Customer Services Contact Details

    Alfa Giulietta
    Hi Guys, I have been having some issues with Fiat Automobiles Group in South Africa regarding the supply of a new turbo for my 2012 Giulietta multiair under warranty. My car has been in the dealers for 3 weeks already. Fiat SA sent the incorrect turbo for my vehicle, which the dealer told them...
  19. What has happened to Alfa's customer service in Dubai?

    United Arab Emirates
    My 159 has been stuck in Gargash for nearly a month an a half - and as far as I can tell - it hasnt moved from where I parked it first! They seem to have service engineers leaving in droves and the new people brought in are totally clueless on how to deal with customers. Any Alfisti reading...
  20. Customer services contact

    General Alfa Discussion
    Can somebody give me the customer service contact details for Alfa UK. I have a 2 year old Mito which is requiring at least monthly visits to garage so I think the time has come to take this further :mad: I've tried the website but 'contact us' page can't be found!
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