As some of you may have read from other threads my 159 has been off the road for more than two weeks. This afternoon I got a call from the garage on my way home. Warrantywise have refused to pay for repairs, as the part is the electronic steering lock, and the additional lock and key insurance was not taken out. As the warranty covers all electrical, electronic etc I'm going to be making an angry phone call in the morning to the company which sells itself as "A car warranty without weasel words"
Warrantywise grrrr!!!!
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Smee Agen
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i took out a WW policy with MOT cover a few years ago. I had a 3yr old Fiat Bravo HLX at the time which i'd paid quite a bit for from the main dealers. The Fiat extended warranty cost more than the WW warranty & didn't cover as much.
Anyways, I sold the Bravo 18 months later & i still hadn't needed to claim. I replaced it with a V40 as i needed an estate for the dogs & transferred the warranty onto the V40. A few months later it was due the MOT & failed. WW gave the MOT garage the all clear to replace the failed parts once they'd faxed over a description of what needed doing.
All this was sorted out within a couple of days. So for me i had a good experience with WW. As i'm now self employed in the trade i don't bother with warranties as i just do everything myself!
Anyways, I sold the Bravo 18 months later & i still hadn't needed to claim. I replaced it with a V40 as i needed an estate for the dogs & transferred the warranty onto the V40. A few months later it was due the MOT & failed. WW gave the MOT garage the all clear to replace the failed parts once they'd faxed over a description of what needed doing.
All this was sorted out within a couple of days. So for me i had a good experience with WW. As i'm now self employed in the trade i don't bother with warranties as i just do everything myself!
Struth, we're hostile on this site. Give the guy a break, we all moan about faceless companies and never being able to talk to anyone and when someone does come on-line and dare to try to talk and explain a specific point on a thread started by a customer he gets slaughtered, about, amoungst other things, people wanting policies to pay out for things that aren't covered. Ultimately you get what you pay for. Read the small print.
Personally I don't think the warrenties are worth it (any of them) I'll take the gamble of an £800 bill maybe coming along every two years against a guarenteed invoice of £800 for warrenty cover every two years. My gamble, I may win, I may lose.
If you want a better car you pay more money, same with kettles, TV's, bottles of wine, pairs of jeans, whatever, .....including warrenties. If you want a warrenty that will cover everything, boy you're going to pay for it, and if you want a cheaper warrenty, guess what ? it ain't going to have the same level of cover as the expensive one.
Personally I think it's refreshing that someone from the company is prepared to come online and try and explain, but I'd also be suprised if they'll bother again following the level of hostility. And you wonder why they dont want to talk directly ?
Right, I'm now going to put my pith helmet on and duck for cover
Personally I don't think the warrenties are worth it (any of them) I'll take the gamble of an £800 bill maybe coming along every two years against a guarenteed invoice of £800 for warrenty cover every two years. My gamble, I may win, I may lose.
If you want a better car you pay more money, same with kettles, TV's, bottles of wine, pairs of jeans, whatever, .....including warrenties. If you want a warrenty that will cover everything, boy you're going to pay for it, and if you want a cheaper warrenty, guess what ? it ain't going to have the same level of cover as the expensive one.
Personally I think it's refreshing that someone from the company is prepared to come online and try and explain, but I'd also be suprised if they'll bother again following the level of hostility. And you wonder why they dont want to talk directly ?
Right, I'm now going to put my pith helmet on and duck for cover
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At last positive feedback.
This post is like living in South Africa you just hear the negatives
This post is like living in South Africa you just hear the negatives
G
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·Agreed!Struth, we're hostile on this site. Give the guy a break, we all moan about faceless companies and never being able to talk to anyone and when someone does come on-line and dare to try to talk and explain a specific point on a thread started by a customer he gets slaughtered, about, amoungst other things, people wanting policies to pay out for things that aren't covered. Ultimately you get what you pay for. Read the small print.
Personally I don't think the warrenties are worth it (any of them) I'll take the gamble of an £800 bill maybe coming along every two years against a guarenteed invoice of £800 for warrenty cover every two years. My gamble, I may win, I may lose.
If you want a better car you pay more money, same with kettles, TV's, bottles of wine, pairs of jeans, whatever, .....including warrenties. If you want a warrenty that will cover everything, boy you're going to pay for it, and if you want a cheaper warrenty, guess what ? it ain't going to have the same level of cover as the expensive one.
Personally I think it's refreshing that someone from the company is prepared to come online and try and explain, but I'd also be suprised if they'll bother again following the level of hostility. And you wonder why they dont want to talk directly ?
Right, I'm now going to put my pith helmet on and duck for cover
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+1
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To be honest I have only had my brera a couple of months (58 car) and I've been looking at warranties for a month or so and as I'm a real stickler for small print etc I decided to go for warranty wise as it seems amongst the best of a bunch, also I do agree with the ww guy in respect of only covering what's covered as they say you pays your money and you takes your chances good luck with the car oh I haven't had to make a claim but decided to do the pay as you go. Warranty so that if I have a failure that's covered and is subsequently not covered due to a loophole then I'll cancel my policy and let you guys know hope this helps
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I would still argue that the solenoid should be covered under electronic components, whether lock insurance was taken out or not - I bet if the tables were turned and lock insurance only was taken, the failed solenoid wouldn't be covered by it then either
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Thats a very good point, I agree that the part that failed isnt a 'lock' in the usual sense of the word.I would still argue that the solenoid should be covered under electronic components, whether lock insurance was taken out or not - I bet if the tables were turned and lock insurance only was taken, the failed solenoid wouldn't be covered by it then either
Well Mr Warranty Wise.. If only lock insurance was taken out would the steering column solenoid be covered or would you then be weasling out by claiming it isnt a lock..? um, let me guess, 'I'm sorry but we dont do a just lock policy'...
Most policy's have have the key words explained in the small print, could you please let us know the description of the word 'lock' as described in the insurance policy..
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I appreciate mr warranty wise coming on here, but I have to say that I personally think he's using a technicality to get out of paying up. Just goes to show why warranties are rarely worth the paper they're written on.
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Credit to the guy for coming on here; I don't think he deserved the reaction he got.
I've worked in insurance before (life and health) and still work in financial services today, albeit not related to insurance. The reason there is so much small print and definitions is to remove as many grey areas of ambiguity as possible. Unfortunately it is inevitable that some still remain. More unfortunate is that there is so much small print that the customer doesn't engage and inevitably doesn't read it.
So it may be a technicality, but they'd argue that it is technically correct - most here would just prefer that it was technically incorrect. Insurance isn't perfect but generally all the items covered are risk assessed regularly, and that's why some are omitted from different levels of cover.
I've no stake in this - personally I'd rather take the chance without a warranty.
I think where the chap has gone wrong is a common problem with many online communities. We're all here because of a common interest, and over time you get to know each other (I haven't been here too long so that doesn't really apply to me!) just as you would in person. What he's done is come into the community and almost butt in. If you take this social situation and move it to a real life / personal one, this is the same as a complete stranger interrupting you on a night out with your mates in the pub, and telling you that the conversation you're having at the moment is wrong.
You'd react poorly then, and it is natural to do so now. Sorry for the ramble but it is simple human behaviour which hasn't caught up with the ease we can now communicate with each other online.
I've worked in insurance before (life and health) and still work in financial services today, albeit not related to insurance. The reason there is so much small print and definitions is to remove as many grey areas of ambiguity as possible. Unfortunately it is inevitable that some still remain. More unfortunate is that there is so much small print that the customer doesn't engage and inevitably doesn't read it.
So it may be a technicality, but they'd argue that it is technically correct - most here would just prefer that it was technically incorrect. Insurance isn't perfect but generally all the items covered are risk assessed regularly, and that's why some are omitted from different levels of cover.
I've no stake in this - personally I'd rather take the chance without a warranty.
I think where the chap has gone wrong is a common problem with many online communities. We're all here because of a common interest, and over time you get to know each other (I haven't been here too long so that doesn't really apply to me!) just as you would in person. What he's done is come into the community and almost butt in. If you take this social situation and move it to a real life / personal one, this is the same as a complete stranger interrupting you on a night out with your mates in the pub, and telling you that the conversation you're having at the moment is wrong.
You'd react poorly then, and it is natural to do so now. Sorry for the ramble but it is simple human behaviour which hasn't caught up with the ease we can now communicate with each other online.
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I agree on the solenoid since it is a bit of a grey aria but then I suppose they could argue that it is situated where the lock would be on older cars so it is part of the locking mechanism.I would still argue that the solenoid should be covered under electronic components, whether lock insurance was taken out or not - I bet if the tables were turned and lock insurance only was taken, the failed solenoid wouldn't be covered by it then either
I suppose they will also not pay for central locking parts seeing that it is part of the locking system.
So maybe it will help a lot if they change the wording to locking mechanisms and not lock and key or what ever the wording might be.
But the fact that he came on the forum to justify their side of the claim really counts a lot in my book.
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That’s an interesting take on it and I think you are 100% correct with your analogy.
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So do I, it's an emotionally intelligent viewpoint...
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I can thoroughly recommend Car Care Plan warranty which replaced the lower wishbone, the steering rack and the alternator on my old 159. Very impressive cover for most things and very reasonable.
Remarkably I've bought a new 159 despite the problems with the old one!!!
Remarkably I've bought a new 159 despite the problems with the old one!!!
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