As some of you may have read from other threads my 159 has been off the road for more than two weeks. This afternoon I got a call from the garage on my way home. Warrantywise have refused to pay for repairs, as the part is the electronic steering lock, and the additional lock and key insurance was not taken out. As the warranty covers all electrical, electronic etc I'm going to be making an angry phone call in the morning to the company which sells itself as "A car warranty without weasel words"
Smee Agen
I will definately be looking into WW when my AR warranty expires next year due in no small part to Mr Whittakers posts on this forum.There is much to be applauded here.
To be honest I have only had my brera a couple of months (58 car) and I've been looking at warranties for a month or so and as I'm a real stickler for small print etc I decided to go for warranty wise as it seems amongst the best of a bunch, also I do agree with the ww guy in respect of only covering what's covered as they say you pays your money and you takes your chances good luck with the car oh I haven't had to make a claim but decided to do the pay as you go. Warranty so that if I have a failure that's covered and is subsequently not covered due to a loophole then I'll cancel my policy and let you guys know hope this helps
I would still argue that the solenoid should be covered under electronic components, whether lock insurance was taken out or not - I bet if the tables were turned and lock insurance only was taken, the failed solenoid wouldn't be covered by it then either 
Thats a very good point, I agree that the part that failed isnt a 'lock' in the usual sense of the word.
Well Mr Warranty Wise.. If only lock insurance was taken out would the steering column solenoid be covered or would you then be weasling out by claiming it isnt a lock..? um, let me guess, 'I'm sorry but we dont do a just lock policy'...
Most policy's have have the key words explained in the small print, could you please let us know the description of the word 'lock' as described in the insurance policy..
Well Mr Warranty Wise.. If only lock insurance was taken out would the steering column solenoid be covered or would you then be weasling out by claiming it isnt a lock..? um, let me guess, 'I'm sorry but we dont do a just lock policy'...
Most policy's have have the key words explained in the small print, could you please let us know the description of the word 'lock' as described in the insurance policy..
I appreciate mr warranty wise coming on here, but I have to say that I personally think he's using a technicality to get out of paying up. Just goes to show why warranties are rarely worth the paper they're written on.
Credit to the guy for coming on here; I don't think he deserved the reaction he got.
I've worked in insurance before (life and health) and still work in financial services today, albeit not related to insurance. The reason there is so much small print and definitions is to remove as many grey areas of ambiguity as possible. Unfortunately it is inevitable that some still remain. More unfortunate is that there is so much small print that the customer doesn't engage and inevitably doesn't read it.
So it may be a technicality, but they'd argue that it is technically correct - most here would just prefer that it was technically incorrect. Insurance isn't perfect but generally all the items covered are risk assessed regularly, and that's why some are omitted from different levels of cover.
I've no stake in this - personally I'd rather take the chance without a warranty.
I think where the chap has gone wrong is a common problem with many online communities. We're all here because of a common interest, and over time you get to know each other (I haven't been here too long so that doesn't really apply to me!) just as you would in person. What he's done is come into the community and almost butt in. If you take this social situation and move it to a real life / personal one, this is the same as a complete stranger interrupting you on a night out with your mates in the pub, and telling you that the conversation you're having at the moment is wrong.
You'd react poorly then, and it is natural to do so now. Sorry for the ramble but it is simple human behaviour which hasn't caught up with the ease we can now communicate with each other online.
I've worked in insurance before (life and health) and still work in financial services today, albeit not related to insurance. The reason there is so much small print and definitions is to remove as many grey areas of ambiguity as possible. Unfortunately it is inevitable that some still remain. More unfortunate is that there is so much small print that the customer doesn't engage and inevitably doesn't read it.
So it may be a technicality, but they'd argue that it is technically correct - most here would just prefer that it was technically incorrect. Insurance isn't perfect but generally all the items covered are risk assessed regularly, and that's why some are omitted from different levels of cover.
I've no stake in this - personally I'd rather take the chance without a warranty.
I think where the chap has gone wrong is a common problem with many online communities. We're all here because of a common interest, and over time you get to know each other (I haven't been here too long so that doesn't really apply to me!) just as you would in person. What he's done is come into the community and almost butt in. If you take this social situation and move it to a real life / personal one, this is the same as a complete stranger interrupting you on a night out with your mates in the pub, and telling you that the conversation you're having at the moment is wrong.
You'd react poorly then, and it is natural to do so now. Sorry for the ramble but it is simple human behaviour which hasn't caught up with the ease we can now communicate with each other online.
I can thoroughly recommend Car Care Plan warranty which replaced the lower wishbone, the steering rack and the alternator on my old 159. Very impressive cover for most things and very reasonable.
Remarkably I've bought a new 159 despite the problems with the old one!!!
Remarkably I've bought a new 159 despite the problems with the old one!!!
Whilst I like the look of the WW warranty, and very much like the boss making himself available at £1250 per year for my 06 Brera for the platinum I going to have to take my chances and just keep with repairs...
Lawrence, thank you for coming on here and clarifying the situation. I will contact you and we can discuss having you on the site as traders...
Some of the comments on this thread are just ridiculous from our members... :tut:
Some of the comments on this thread are just ridiculous from our members... :tut:
Thanks OperationAlfa, I would definitely appreciate that.
With regards to some of the questions about the solenoid, the Gold level of cover that this customer has is, like all our cover levels, easy to understand. It has a list of items that are covered and if the part that fails isn't listed then it's not covered. To that same measure, if it is on the list then it is! You can see a full list of what our gold level policy covers here.**EDIT No links please - ADMIN** All you need to do to ensure a flawless service is to keep your car serviced to Alfa's specifications at a VAT registered garage and you won't have any problems claiming on a Warrantywise warranty - for items that are covered!
Our platinum cover level on the other hand includes cover for all mechanical and all electrical parts of the car and all our warranties include recovery, hotel, car hire and travel expenses as standard as well as unlimited claims, no mileage limits, no forced excess, parts replaced in pairs and cover for parts that have failed due to premature wear.
We don't have lots of weasel words to wriggle out of claims since Quentin Willson himself has written the warranty booklet. Also, we print Quentin's email address inside every warranty so if you do have a problem you can speak to him directly. We strive everyday to make sure our warranty is easy to understand and user friendly and both Quentin and myself are in no doubt that the Warrantywise Platinum cover is the highest level of warranty protection available in the UK at the present time.
I hope this goes some way to put your minds at rest.
With regards to some of the questions about the solenoid, the Gold level of cover that this customer has is, like all our cover levels, easy to understand. It has a list of items that are covered and if the part that fails isn't listed then it's not covered. To that same measure, if it is on the list then it is! You can see a full list of what our gold level policy covers here.**EDIT No links please - ADMIN** All you need to do to ensure a flawless service is to keep your car serviced to Alfa's specifications at a VAT registered garage and you won't have any problems claiming on a Warrantywise warranty - for items that are covered!
Our platinum cover level on the other hand includes cover for all mechanical and all electrical parts of the car and all our warranties include recovery, hotel, car hire and travel expenses as standard as well as unlimited claims, no mileage limits, no forced excess, parts replaced in pairs and cover for parts that have failed due to premature wear.
We don't have lots of weasel words to wriggle out of claims since Quentin Willson himself has written the warranty booklet. Also, we print Quentin's email address inside every warranty so if you do have a problem you can speak to him directly. We strive everyday to make sure our warranty is easy to understand and user friendly and both Quentin and myself are in no doubt that the Warrantywise Platinum cover is the highest level of warranty protection available in the UK at the present time.
I hope this goes some way to put your minds at rest.
It's one thing to 'state your case' - another is to 'tout for business'
I cant believe this is happening & folk are falling for it! :banghead:
I cant believe this is happening & folk are falling for it! :banghead:
:lol: - feel like throwing bricks at the telly sometimes - not accepting AO being used as a marketing tool by unauthorised traders though
- not accepting AO being used as a marketing tool by unauthorised traders though 
"save the telly!" I am not looking to buy a policy just being fair! most of us dont have £500 to buy a warranty how ever good it is, the bank account is empty end of! and if car plays up too much she goes! dont need or want a money pit car! so Its up to the car! if she stays or goes!
but We all need to be fair!
Mark Flintshire!
but We all need to be fair!
Mark Flintshire!
Respectfully...
I don't make the rules, but I (mostly) abide by them & expect others to do the same.
WW has revived an old thread & gone way beyond offering clarification on the issue to the point of using the thread as a sales pitch, anyone who can't see that needs to open their eyes.
I don't make the rules, but I (mostly) abide by them & expect others to do the same.
WW has revived an old thread & gone way beyond offering clarification on the issue to the point of using the thread as a sales pitch, anyone who can't see that needs to open their eyes.
I did report it, he is 'still' an unauthorised trader...
It ain't me bending the rules.
If WW had purely stuck to factual statements regarding the OP's rant (dated 12/7/10) , all would be fine IMO
Staff application? - been there, done that, I wasn't good enough
What's your beef with my opinion anyway?
It ain't me bending the rules.
If WW had purely stuck to factual statements regarding the OP's rant (dated 12/7/10) , all would be fine IMO
Staff application? - been there, done that, I wasn't good enough
What's your beef with my opinion anyway?
and thank you for your reports. they are being dealt with. I have removed links from the posts.
Building bridges with companies like WW could be a great thing for AO. I have used AA 5* warranty in the past and it saved me a fortune.
Building bridges with companies like WW could be a great thing for AO. I have used AA 5* warranty in the past and it saved me a fortune.
Which WARRANTY...
Hi guys, I have been doing my own research with regards to car warranties* here's what ive found out by reading the policy books and calling the companies directly...
W A R R A N T Y D I R E C T
Will not pay for Repairing or replacing parts which have not suffered a breakdown or for rectifying oil leaks. Will not pay for any external oil leaks Other than those oil leaks that are pacifically covered.
Oil: you must keep details of the exact specification of oil used in servicing.
Wear tear starts after 90 days
£50 Excess
For vehicles over 60,000, the table below shows the percentage Warranty Direct will pay depending on the vehicle's mileage at the time of breakdown.
60,001 miles - 70,000 miles. 80%
70,001 miles - 80,000 miles. 70%
80,001 miles - 90,000 miles. 60%
90,001 miles - 100,000 miles+ 50%
Example: If your car has done less than 60k they will pay 100% of the parts. Once over 60k your contribution is 20% for each 20k miles for the parts. Until the car hits 100k then its 50% for parts plus all labour.
13 years/130,000 miles - Policy stops no more claims paid for – Servicing; at least every 12 months… Lots more interesting facts in the policy book….
Even those warranties that include it usually only allow full claims when your car is relatively new (when the cover is not needed) and then build in a sliding scale percentage excess, which costs you more as your mileage increases, which all means 'You Pay'.
at least 3 months MOT remaining when you take out the policy and you must ensure your car has been correctly serviced by a Vat registered garage.
W A R R A N T Y W I S E
Warranty wise is not insurance, so you pay vat at 20% on their products, whilst ipt tax is only 6% so their products are automatically 14% more expensive than necessary.
Vehicle older than 10 years / 10,000 miles
Cancellation fee of £50 to cover expenses
Parts may be exchanged or reconditioned and cost limited to motor factor trade price + 10% - Extra cost options - Labour rate - Air bag system - Air conditioning - Catalytic converter - Mot failure - Multi media
All plans exclude parts that have not suffered a failure and worn out parts at the end of their normal operating life. Repairer reserve right to move repair to another garage especially if more cost effective to do so
Exclusions liquid crystal displays - Servicing if not at warranty wise approved garage or franchise garage must include details of exactly which service parts were checked, replaced or otherwise attended to.
Minimum servicing ;- Engine oil and filter replaced at 10,000 miles 12 months - Air filter and fuel filters replaced at intervals of 20,000 miles 24 months - Gearbox, transmission and power steering fluids replaced at 30,000 miles or 36 months - Coolant / anti freeze replaced at every 3 years / 30,000 miles - Brake pads shoes replaced at every 2 years / 20,000 miles
If you are unable to provide proof that the previous servicing of your vehicle has been competed as required during the period of your plan WE WILL DECLINE ANY repair request.
Warranty wise may decline any repair if we are not satisfied that you have not used your best efforts to assist us and provided the correct and satisfactory supporting documentation as and when required within 14 days
Lots more interesting facts in the policy book….
worn out parts... age/mileage -lifespan - repairing garage tells the underwriters
4 levels of cover… what cover are you thinking of going for?
Hope all the above has helped however I'll be updating you guys with another 2 or 3 warranty companies to help you an myself make a decision on which warranty to buy...
Hi guys, I have been doing my own research with regards to car warranties* here's what ive found out by reading the policy books and calling the companies directly...
W A R R A N T Y D I R E C T
Will not pay for Repairing or replacing parts which have not suffered a breakdown or for rectifying oil leaks. Will not pay for any external oil leaks Other than those oil leaks that are pacifically covered.
Oil: you must keep details of the exact specification of oil used in servicing.
Wear tear starts after 90 days
£50 Excess
For vehicles over 60,000, the table below shows the percentage Warranty Direct will pay depending on the vehicle's mileage at the time of breakdown.
60,001 miles - 70,000 miles. 80%
70,001 miles - 80,000 miles. 70%
80,001 miles - 90,000 miles. 60%
90,001 miles - 100,000 miles+ 50%
Example: If your car has done less than 60k they will pay 100% of the parts. Once over 60k your contribution is 20% for each 20k miles for the parts. Until the car hits 100k then its 50% for parts plus all labour.
13 years/130,000 miles - Policy stops no more claims paid for – Servicing; at least every 12 months… Lots more interesting facts in the policy book….
Even those warranties that include it usually only allow full claims when your car is relatively new (when the cover is not needed) and then build in a sliding scale percentage excess, which costs you more as your mileage increases, which all means 'You Pay'.
at least 3 months MOT remaining when you take out the policy and you must ensure your car has been correctly serviced by a Vat registered garage.
W A R R A N T Y W I S E
Warranty wise is not insurance, so you pay vat at 20% on their products, whilst ipt tax is only 6% so their products are automatically 14% more expensive than necessary.
Vehicle older than 10 years / 10,000 miles
Cancellation fee of £50 to cover expenses
Parts may be exchanged or reconditioned and cost limited to motor factor trade price + 10% - Extra cost options - Labour rate - Air bag system - Air conditioning - Catalytic converter - Mot failure - Multi media
All plans exclude parts that have not suffered a failure and worn out parts at the end of their normal operating life. Repairer reserve right to move repair to another garage especially if more cost effective to do so
Exclusions liquid crystal displays - Servicing if not at warranty wise approved garage or franchise garage must include details of exactly which service parts were checked, replaced or otherwise attended to.
Minimum servicing ;- Engine oil and filter replaced at 10,000 miles 12 months - Air filter and fuel filters replaced at intervals of 20,000 miles 24 months - Gearbox, transmission and power steering fluids replaced at 30,000 miles or 36 months - Coolant / anti freeze replaced at every 3 years / 30,000 miles - Brake pads shoes replaced at every 2 years / 20,000 miles
If you are unable to provide proof that the previous servicing of your vehicle has been competed as required during the period of your plan WE WILL DECLINE ANY repair request.
Warranty wise may decline any repair if we are not satisfied that you have not used your best efforts to assist us and provided the correct and satisfactory supporting documentation as and when required within 14 days
Lots more interesting facts in the policy book….
worn out parts... age/mileage -lifespan - repairing garage tells the underwriters
4 levels of cover… what cover are you thinking of going for?
Hope all the above has helped however I'll be updating you guys with another 2 or 3 warranty companies to help you an myself make a decision on which warranty to buy...
Dont buy warrantywise warranty!!!!!!!!
If you want to buy car warranty DON’T BUY WARRANTYWISE!!!! They will never pay out, I am talking out of experience and how they made me suffer!! They will only pay out for little claims e.g. £20-50. When it comes to big payments like £500+ they will never pay out.
Why pay hundreds of pounds to Warrantywise for the Warranty when they wouldn’t even pay out for legitimate claims.
Experience: I bought warrantywise warranty, the highest warranty available which covers all parts, I made a few small claims and they were approved and I eventually received my money. However one day my engine malfunctioned, after taking it to the VW dealers they stated I needed a new engine. Warrantywise made dozens of excuses as to what I need to do before my claim is approved, after providing all the evidence they required. They made VW dismantle my engine costing me £1000, (promising they will pay), after 2 months of my car at VW dealers, they send me a letter and say ‘my service history is inaccurate and they have cancelled my policy with immediate effect and would not respond to me’ this is completely pathetic.
On the website it clearly says when the warranty is purchased we will check the vehicle and service information, nevertheless I have had numerous small claims approved before but now that my vehicle needed a new engine ‘my service history is inaccurate’ even though my service has been done at the VW dealers and all stamps and invoices have been provided.
They have left me to fix and pay for my vehicle which cost me £4000!!!!
PLEASE DON’T BUY WARRANTYWISE WARRANTY!!! IT IS A LIVING NIGHTMARE WHEN IT COMES TO CLAIMING!!!
DO YOU WANT TO PAY £1000 FOR A WARRANTY THAT DON’T EVEN PAY OUT?
If you want to buy car warranty DON’T BUY WARRANTYWISE!!!! They will never pay out, I am talking out of experience and how they made me suffer!! They will only pay out for little claims e.g. £20-50. When it comes to big payments like £500+ they will never pay out.
Why pay hundreds of pounds to Warrantywise for the Warranty when they wouldn’t even pay out for legitimate claims.
Experience: I bought warrantywise warranty, the highest warranty available which covers all parts, I made a few small claims and they were approved and I eventually received my money. However one day my engine malfunctioned, after taking it to the VW dealers they stated I needed a new engine. Warrantywise made dozens of excuses as to what I need to do before my claim is approved, after providing all the evidence they required. They made VW dismantle my engine costing me £1000, (promising they will pay), after 2 months of my car at VW dealers, they send me a letter and say ‘my service history is inaccurate and they have cancelled my policy with immediate effect and would not respond to me’ this is completely pathetic.
On the website it clearly says when the warranty is purchased we will check the vehicle and service information, nevertheless I have had numerous small claims approved before but now that my vehicle needed a new engine ‘my service history is inaccurate’ even though my service has been done at the VW dealers and all stamps and invoices have been provided.
They have left me to fix and pay for my vehicle which cost me £4000!!!!
PLEASE DON’T BUY WARRANTYWISE WARRANTY!!! IT IS A LIVING NIGHTMARE WHEN IT COMES TO CLAIMING!!!
DO YOU WANT TO PAY £1000 FOR A WARRANTY THAT DON’T EVEN PAY OUT?
When we get onto weasel words, the plain English Campaign would surely agree that the common man would assume locks to be any external lock (i.e doors, boot etc), especially in the context (hinges, locks, keys, barrels and keyfobs) as it then adds barrel and key to the description, all related. The steering lock would be assumed to be part of the steering anatomy.
It would appear in this case that WW are refusing the claim as the part has 'lock' in the title, would they also refuse to fix an immobiliser, if they should fail, as technically they are types of lock.
Seems they like to find excuse not to pay:
Peugeot 307 - Warrantywise won't pay | Motoring discussion | Back Room Forum | Honest John
As a consumer, it is well within you rights to bring this up on lots of different forums, just as it is to write about positive actions.
It would appear in this case that WW are refusing the claim as the part has 'lock' in the title, would they also refuse to fix an immobiliser, if they should fail, as technically they are types of lock.
Seems they like to find excuse not to pay:
Peugeot 307 - Warrantywise won't pay | Motoring discussion | Back Room Forum | Honest John
As a consumer, it is well within you rights to bring this up on lots of different forums, just as it is to write about positive actions.
Weasel words! Took Spider in for investigation into a couple of noises- suspected bearing and bushes. Turned out to be wishbone and bearing. Warrantywise agreed both were valid. Then, staggeringly, told me that they don't pay for multiple parts so they paid the average of the two. This was less (obviously) than the higher of the two costs. Had I reported the two faults on two separate days, they would have paid for both. How can that be right? So if one part cost £2 and one cost £98 they'll give you £50. If that isn't weaslly, what is?
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