[Waterstop]

My name is Tony and I drive a Brera diesel,contract hired from Fiat Auto Contracts.
Just recently I have had no end of trouble with the engine and the garage have changed the injectors, manifold and other bits. It worked fine for a while but now cuts out, is very very lumpy on tickover and flutters badly in third gear and up.
I know it does not cost me anything to put right, but it is very inconvenient and the replacement car is normally a small smelly japanese one.
Question: Can I complain to the hirer? Is it worth complaining to Alfa UK?

Any help would be most appreciated.

 

[mikebrown]

complain to both.....sorry to hear you are having problems...

 

[BigFoot]

Do make yourself heard, otherwise they won't bother to help you out.

 

[Hugh_Jars]

First port of call is the hire company, you have a contract with them to drive a Brera, not a piece of small smelly jap-crap. Keep a diary of all the problems, the time/fuel you're spending buggering about going to/from the garage, the phonecalls, etc. Insist that they open a case number for you that you can reference every time you either phone them or email them a diary update and don't let them close it until you're 100% happy with the car.
If you don't start sowing the seeds of disgruntlement early then they won't do anything for you.
Good luck
Hugh

 

[marchionne]

which dealer are you taking it to/

give me details I can get information to help you

 

[Squadrone Rosso]

I was standing with our Paintergirl at the AI day on Saturday when this gorgeous Missano Blue Brera chugged into life and rattled off passed us on its way home

Wrong, just so wrong:tut:

Sorry, this post of no help to you at all

 

[Waterstop]

which dealer are you taking it to/

give me details I can get information to help you

Thank you for your assistance. I will take it to Kingham's of Croydon as they sem to know what they are doing.

Tony

 

[crit71]

I was standing with our Paintergirl at the AI day on Saturday when this gorgeous Missano Blue Brera chugged into life and rattled off passed us on its way home

Wrong, just so wrong:tut:

Sorry, this post of no help to you at all

Heh heh.............the only thing to change your mind is to own and drive one every day....you'd soon come around to the idea and understand what the attraction is.:thumbs: