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Discussion Starter #1
OK the situation.

Bought Alfa Spider LE about 8 weeks ago, 6 days into having the vehicle the car was in a accident. Got the car back after 5 weeks later repaired (No wheels were damaged in accident). So after getting the car back I washed the car for the first time, I noticed when cleaning the alloys that they had been repaired (badly). On closer inspection it looked like all 4 wheels have been repaired with evidence of the following: Filler on the edge of alloy, scratch marks where they used glass paper to rub down the wheel and also paint lacquer flaking. So contacted Alfa dealer in Bournemouth (Meridien Milano) where we purchased the car and explained that the wheels looked like they have been repaired at sometime.
I spoke to the service manager and he very happily agreed to pick the car up and have the wheels refurbished.
Three days later I received the car back and inspected the wheels and instantly I was not happy with the workmanship carried out. They had basically not made a good job at all, no lacquer on the new paint (rough surface), overspray on the back drivers tyre, a big chunk missing out of the passenger front tyre and evidence of lines where they have mask up with tape.
So I contacted the service manager back regarding the work carried out and how I was unhappy, his reply was that he was very happy with the work carried out and in his opinion he could not really see any problems with the wheels before the work was carried out. So at the moment we are in the process of discussing and trying to resolve this issue as it looks like they want to wipe their hands of it all and are happy with what they have done.
Just to back up my end of the story I have taken the car to a wheel repair specialist and asked him for his opinion. He confirmed that the wheels have not been lacquer and will caused brake dust to build up in no time, also at some point in time of the repairs carried out filler has been used on the wheel.
I am about to call Alfa Romeo direct as it seems they don’t want to resolve the problem. I do appreciate that we should have checked the car over fully before buying the car, but being an Alfa you would expect Alfa run it through a quality inspection before selling and only being 10 months old when we bought it you would think the car to be in tip top condition with 4,000 miles on the clock.
Does anyone have any opinions or comments??

Many thanks
 

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My opinion on this is that smart repairs aren't the right way to go with the modern alfa wheels due to the way the finish is applied in the factory.
These wheels aren't painted, but coated in some kind of plastic type stuff. Consequently the smart repairs are obvious and don't take to the existing finish.
I had some repairs done by chipsaway initially as, like you, I did not inspect the wheels when I collected the car.
Although not as bad as what you describe, the finish just wasn't right with rough patches, obvious filler etc.

I ended up having them fully re-furbed by a guy near bristol (stripped, filled, painted and laquered).
The dip he used for stripping the wheels took much, much longer than usual and he said he'd never come across a finish like it.
I'm still not happy with them now as there are imperfections in the paint job he did, but that's another story...

If I were you I would insist on a proper re-furb starting from scratch, preferably powder-coating as I think this gives the most even and hard-wearing finish.
 

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The name of the MD for Alfa Romeo is Chris Nicol, give him a call on the customer help line number the customer experience Director is Emma Toms, who is sorting out the dealer network, give her a call as well, Alfa had and still has a bad reputaion, but if you state you are not happy and the work is poor, ring em, the dealer network is improving, and I would hasten to add that it is proberly the individual who is a knob and thinks its a good job, so go and see the sales person who sold you the car and sit at his desk until something is done, the other thing is you drove the car away with out inspecting it properly, but they have done a repair that you are not happy with so the liability is with them again, don't be shy speak to the general manager of the dealer and dig your heels in wheels bug bear of mine Ihate poor customer service. good luck wheels
 

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Discussion Starter #4
Many thanks for your help.

Sorry if this is a silly obvious question but where would I find the 'customer help line number' is it 00800 2532 0000 ??

Many thanks once again??
 

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Good luck with it although I can't really see a problem with it getting resolved to your satisfaction:)

What happened re. the accident:eek:
 

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Discussion Starter #6
Had the car 6 days and my wife was driving the car up the M5 toward Bristol and was in the outside lane, there was a car in front and a car behind her and the next thing she knew was from underneath the car in front alarge piece of scaffold was flipped up and hit the front bumper and headlights of the car. Basically destroyed allot of the bumper and grills and one headlight, also smashed one of the headlights.
Got the car back after 4 1/2 weeks from repairer, took another 2 weeks after that to get the drivers side front chrome piece that goes betwen headlight and triangle central grill.
Word of warning for anyone that has to have a new front bumper that needs to be sprayed. The top black grill area where the headlights sit are from factory heat sealed together to the piece that needs to be sprayed (bumper). So when the repair company goes to spray the bumper they need to seperate the the black grill from the bumper else you will be left with a rubbish paint job where they mask up the black grill area. I took mine back the first time they sprayed it and showed them the overspray on the black grill. Bad design on Alfas part.

Anyway bumper is all fine now just need to get the wheels sorted, especially as they are the 19" LE wheels.

Cheers for all you help just still need confirmation of the 'customer help line number'
 

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Discussion Starter #7
OK finally got Alfa Romeo Meridien Milano Bournemouth to take the car back after writing a letter to the MD.
When I arrived with the car and met the MD I explained to him that I was unhappy with the workmanship of the worked carried out and that they had totally missed one wheel. I tried to explain that the quality of work I was expecting from refurbished wheels so far was not up to scratch. So he offered to take the car away and get the wheels done again by their 'Wheel Specialist' who works of Ferrari wheels. So left the car with Alfa Romeo Meridien Milano Bournemouth and was told to come and pick the car up the next day.
So next day I went to pick the car up and inspect the wheels and to my disappointment the workmanship was not great. I tried to explain this to the service manager and decided I just wanted to call it a day as we were not getting anywhere and clearly my expectations from Alfa Romeo Meridien Milano Bournemouth are different to theirs.
So I have now taken my car to Matrim Cosmetics to get all four wheels refurbished and what can I say they now look like brand new. Their attention to detail is amazing, the wheels really look like new. Just to rub salt into the wound Alfa Romeo Meridien Milano Bournemouth left the locking wheel nut key in their workshop so when Matrim Cosmetics came to start the wheels they were delayed for a day and a half.
Bottom line is I will never step foot in Alfa Romeo Meridien Milano Bournemouth again, I don’t think I have be unfair when spending £20,000 on a nearly new car.
If anyone needs their wheels/body repair done in the Somerset area I recommend Matrim Cosmetics in Weston-super-mare.
 
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