Alfa Romeo Forum banner

1 - 14 of 14 Posts

·
Registered
Joined
·
55 Posts
Discussion Starter #1
Hello guys

I bought the scorpion front pipe in june 2019 and mounted them on my GTA on july.
Then they are on the car since around 6 months.

one of the flexible is already damaged ... I precise that there were no shock under the car ...

I wrote to Scorpion to ask for the warranty as they print on the scorpion GTA website they "offer" the lifetime warranty for their products.

I got as this answer :

"
Hello, on high value items they should always be registered by the customer for your peace of mind… I have checked the warranty on scorpions website and it states-

FAILURE TO REGISTER YOUR PRODUCT WITHIN 28 DAYS OF PURCHASE WILL INVALIDATE ANY AND ALL SUBSEQUENT WARRANTY CLAIMS."


On the Scoprion GTA Website there is absolutely no mention of that, nothing also on the order confirmation and on the invoice.

This is absolutely not fair and not legal !

Have you already met the case with them ?
Have you registered your items ?
In UK, do you have a website dedicated to the rights of consumers ?


For info ...

My first answer was ;
Hello

This is ...

Not Mentioned on the order confirmation
Not mentioned on the invoice
Not mentioned at the product details level on the web site
Not mentioned entering the website
Not mentioned in the "About" page ... About Us | Scorpiongta | Scorpion Exhausts
But what is very well mentioned is this :
All exhausts will come with Scorpion's class-leading lifetime warranty and ease of fitment.

And this also is very well indicated :


Then what you are mentioning is very well hidden on the website then

Please, honor what you announce to the pubic :
All exhausts will come with Scorpion's class-leading lifetime warranty and ease of fitment.


Thanks

"

I got no answer from them ...

Today i've sent a new email and I think I was clear :

"
Hello

Wiating for an answer ..

please show me where the sentence is on the Scorpion GTA website ?
there is no star to refer to any special text about the lifetime warranty to say it is active only if we register the product.
Here under is the text mentioned on the Scoprion GTA website ..

PS : Don't speak to me about your other web site scorpion Exhaust because i've didn't bought thru this one but thru the Scorpion GTA one.
Legaly, the guarantee conditions has to be mentioned on the commercial website not on another one.

932527



  • I'm still the owner of the vehicle since i've order the FP,
  • I've asked a professionnal to have a look at the car to check if any shock happened or not to confirm if that could be my fault ...
=> there is absolutely no trace of any shock.
- The cost to replace the 2 flexibles (as one has died, the other also will die in short time) should be 300€ around 255£ - flexibles price + labour to dismount, cut, weld and mount baks on the car ...

On Facebook i've created discussions on Club GTA France and Club GTA worlwide groups, ..
No one of your customers (on Scorpion GTA) have seen anything that requires to register anything.
I will also ask the question on Forum Auto in France , AlfaOwner UK and Australia (in case...) and other specific forums on other countries ... I'm sure that no one has seen anything about what you mention.

I clearly ask you to apply the warranty as mentioned on your scorpion GTA website.


Thanks

"
 

·
Vendor
Joined
·
45,462 Posts
What's wrong with the flexis? Can you post a photo? They haven't hit a speedbump and torn them have they? I've seen this a lot with GTAs, especially lowered GTAs.

Have you checked your engine mounts to make sure there is no excess movement, especially in the rear mount (diff housing to subframe).
 

·
Registered
Joined
·
55 Posts
Discussion Starter #4
no picture ...
As mentioned, no shock ...
I've changed from the Cybox front pipe equal lenght to these ones to avoid to have problems as the lower point was the exhaust.
The lower engine support has been changed 4 years ago.
 

·
Vendor
Joined
·
45,462 Posts
What's the damage? Has it torn and is now blowing?
 

·
Registered
Joined
·
55 Posts
Discussion Starter #6
When cold, no noise, when heating, a mettalic sound appear then.
I don't know if there is any leakage or not but I don't hear any leak sound and don't feal any loss of performances.
I have no engine error light (can happen with a gaz leakage)

(BTW, thanks for trying to help ;) )


For info, here is the answer from Scorpion about where to find the registration text ...

932645


on the registration page !!!! not at the catalog level, not at the items level, not on the order confirmation ...
their logic is that they inform you on the registering page !
if you are not informed, then it's not logic to go to this page...


But i've ordered the front pipes from the ScorpionGTA website, not from Scorpion Exhaust one...
Scorpion GTA announce a lifetime warranty as soon as you are still the owner of the car since you bought the items.
It's the case, i'm the owner since 2007.

The announce a lifetime warranty on one side and a regestering condition on the other side ...

Disappointing they play this game ... not honest at all.
 

·
Registered
Joined
·
55 Posts
Discussion Starter #7
I will be very transparent on this subject... iwhatever the answer, i will copy it here.

for now here is my answer to this message.

If they answer soemthing right, honest, you will all be informed..
But for now, i don't know which game they are playing or what is there logic ...
I let you read.

932647
932646
 

·
Registered
Joined
·
55 Posts
Discussion Starter #8
They really don't know what to answer that now they send the ball to another email adress

932659


I will let you know about the next answer .. i've forwarded the case to this new email ...
 

·
Registered
Joined
·
55 Posts
Discussion Starter #9
Here is the last answer .. a good one this time.
Now the problem i have is to return the FP for repair ... who will support the costs of mail and the costs of garage to let the car on a lift.
But this answer is already a big progress.

932839
 

·
Vendor
Joined
·
45,462 Posts
In future if you want a hassle free guarantee, best practice is to ask your garage to supply & fit all parts. That way you have a guarantee which stops with one company.
 

·
Registered
Joined
·
55 Posts
Discussion Starter #11
Hello
It seems there is a paper that mentioned it is needed to register to validate the warranty effectivity
In my case the items were shipped directly to the garage that don't care about papers ... they really have a bad way to proceed.
I've made some suggestions.

Anyway they propose to take the case and apply the waranty ... now I have to find a solution to take pictures under the car and dismount the parts and wait for the return...
A garage will certainly invoice me the time the lift will be blocked...

here is the answer from Scorpion.
932859
 

·
Registered
Joined
·
55 Posts
Discussion Starter #13
In future if you want a hassle free guarantee, best practice is to ask your garage to supply & fit all parts. That way you have a guarantee which stops with one company.
I don't know garage that sell stainless steel exhaust for GTA... And Alfa ones refuse to sell anything else than the genuine spare parts...
 

·
Vendor
Joined
·
45,462 Posts
Must be different in your country, over here most Alfa specialists will order whatever parts a customer wants to have fitted - unless they think it is poor quality and they don't want to be involved with fitting it.
 
1 - 14 of 14 Posts
Top