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Advice please. My sister bought a Peugeot 5 days ago. She travelled here to North Wales and the car conked. AA been to look at it and advised not to drive as it shows several faults when plugged into diagnostics. My sister has rung the place where she bought it and the Manager there has not helped at all, in fact he has lied continuously saying he willdo wot he can and will phone back. But instead the bugger went home. My sister is stuck up here with no way of getting home. Does anyone know what my sisters rights are, and what the garage should do for her.
 
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If there is no recovery with the warranty, I'd advise to get the car recovered to the dealer it was bought from and get the problems sorted under warranty....if there is one.

After just 5 days most respectable dealers will operate a 'duty of care' even if the issues aren't warranty covered.

Was it a main dealer?
 

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Yes Wycliffe in Rugby. The cost for recovery is huge about £400. The car is under warra
nty the problem is how does my sister get home and who is responsible for her getting home.
 
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Yes Wycliffe in Rugby. The cost for recovery is huge about £400. The car is under warra
nty the problem is how does my sister get home and who is responsible for her getting home.
That's a tricky one......if the car can't be driven as a result of an issue that is warranty covered, then you have ammunition for a case that the dealer should pick up the bill.
 

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if it cannot be driven then it can be returned via AA on a low loader and she can travel back in cab so to speak.

I live in Rugby and Wycliffe have a good reputation that I know of was it a used one or brand new?
 

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well as has been said the garage should be responsible sale of goods act etc etc
 

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assume neither you or sister in AA or RAC?

Maybe try discussing with insurance company and get them to put pressure on garage.

Also suspect that getting your sister home and dealing with them face to face will be more successful

That way she can also claim for travelling expenses
 
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how does my sister get home and who is responsible for her getting home.

Does she have legs? and
Herself, I am assuming she's an adult seen as she's managed to buy a car.


I don't mean to sound really harsh but this is the problem with this country. Everything is somebody else's responsibility and nothing is anybodies fault.
 
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Does she have legs? and
Herself, I am assuming she's an adult seen as she's managed to buy a car.


I don't mean to sound really harsh but this is the problem with this country. Everything is somebody else's responsibility and nothing is anybodies fault.
+1 :thumbs:

Owning a car without adequate breakdown/recovery cover is irresponsible. New, used, scrap... you need breakdown cover!

I once had a car break down at a drift day when I didnt have recovery. I towed it to a friends house nearby, got a train home and took out Britannia rescue breakdown cover, they wont do a callout within a certain amount of time, so I got a train home.

Went back a week later and claimed it had just broken then got it trailered home. :D

I now buy breakdown before I collect a new car.
 
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Does she have legs? and
Herself, I am assuming she's an adult seen as she's managed to buy a car.


I don't mean to sound really harsh but this is the problem with this country. Everything is somebody else's responsibility and nothing is anybodies fault.
:rolleyes: Was that really worth posting?

When my car packed up in Normandy last year, I, as well as 3 others, were stranded. I got in touch with the garage I brought it from and explained the issue (it was a problem that the car had been back to the dealer to fix but they hadn't done it). They agreed to pay to cover the cost of a hire car. I had breakdown cover so the car would have been recovered back to Britain but I would have had to have gone with it. Luckily the car was working again a few days later so we got it home under its own steam.

If it's a good dealer with a good reputation then ask if they'll do this for her.
 
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Just called britannia to check.

Your cover starts at midnight the day you take it out and you can make a callout from then on.

Breakdown cover options - Compare breakdown cover from Britannia Rescue

UK recovery will get her home for £65. As britannia use a network of local companies, they always got to me within half an hour. And if I told them I knew the problem, the car was undriveable and I just wanted recovery, they always obliged and sent a tow truck first not a stupid pointless **** in a mobile diagnostics van like the AA do, who confirms what you know and orders a tow truck which takes another 2 hours to arrive.

I used them 12 times in the year I had the e30 track car and not once did they even open the bonnet :D Towed me home once cos I spent my petrol money on beer :cheese:
 
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I learned the hard way too.

My escort van broke down near machynlleth (or as its known in our house mycuntlick) anyway no breakdown or recovery I had to pay £50 for some guy at a local garage to come and look at it where he got it going, but it died again about 3 miles down the road luckily I got it to the train station car park where we had to get the train home, collect the mrs car and drive back to collect all the stuff out the back of the van.
 

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Yes Wycliffe in Rugby. The cost for recovery is huge about £400. The car is under warra
nty the problem is how does my sister get home and who is responsible for her getting home.
This would be a simple one for me.

1) Call the dealer, explaining that you will be having the car recovered back to the dealer for them to fix.
2) Offer them the choice of arranging the collection themselves (they'll have contacts in the trade and/or a preferred supplier), or you will have the car recovered to the dealer and will pass the bill to your solicitor along with the case details to ensure the car is repaired under warranty, at no cost to your sister.

In other words, lay out the two ways you're going to have it dealt with - the easy way, or the hard way.

Explained rationally enough, no dealer is going to turn down doing it the easy way, especially when he is so clearly bang to rights. :thumbs:

Good luck. :cool:
 
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And remember folks, when travelling in France you
will pay for compulsory auto-route recovery (and claim back
later if your cover allows) and then normal recovery after that
if you have the misfortune to konk-out on the autoroute network.

.
 
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