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Discussion Starter #1
Hi All

After many years of admiring Alfa Romeos, (but driving Merc or Toyota), I never had the confidence to take the plunge and buy one, until I spotted the GT a few months back, and i am the owner of ...........

1.9JTD, Metalic Black , Tan Leather, 17 inch Alloys , + other extras.

Looks absolutely fantastic and went great (thats right I said 'went')

I collected the car on the 8 Dec 05 and within days, electrical things started to go wrong. It has been in the local Alfa dealers workshop since 20 Dec and no sign of it being fixed.
Apparently it needs a 'body computer', which is on order from Italy, and they have no idea when the part will arrive.

Has anybody else had experience of a body computer malfunction ?

The local dealer also has a 156 in with the same problem.

Is it common fault ?

Come on people, try and cheer me up with good news.
 

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First time I've heard of this one. Gt's are generaly ok not withstanding the odd creak and rattle. Hopefully once they've slotted a new one in your troubles will be over.

Welcome to AO by the way.
 

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I have my GT (new) since Jan 05 and other than an intermittent rattle - no problems at all.

I expect Christmas delayed your part longer than would be normal. I hope you got a nice courtesy car from the garage while you are waiting for it to be fixed? :)
 

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The dealer hasn't got any courtesy cars free (they are not the dealer that sold me the car). There are all out. I'm on their list to have a car when the next one is free.

So I am borrowing my dads 10 year old Rover 414.

Its good of him to let me borrow it, but driving it is compounding my misery. (Its no GT)
 

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Andy Lavender is the man to speak to about GT Body Computer issues. He had a very troublesome GT which was in and out of the dealers for a long long time. He's now on his 2nd GT, and since he got it he hasn't been here much. I guess that's because this one's working fine and there's nothing bad to tell us about.
 

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gaza91 said:
The dealer hasn't got any courtesy cars free (they are not the dealer that sold me the car). There are all out. I'm on their list to have a car when the next one is free.

So I am borrowing my dads 10 year old Rover 414.

Its good of him to let me borrow it, but driving it is compounding my misery. (Its no GT)
Hi gazza, sorry to hear fo your misfortune but quite frankly if it was me and i'd bought brand new and the car was of the road for the amount of time that yours is without even a courtesy car being supplied I would most definately be rejecting it, i love alfas and i'm on my fifth but there is no way i would be standing for that kind of treatment, I'd get straight on to alfa telling them that if it's not repaired within a week, and a courtesy car supplied immediately you will be rejecting the car! hopefully this may buck them up, ps tell this to alfa uk before the dealers. This is just not good enough alfa, get your bliddy act together :tut:
 

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I'd reject it and ask for an upgraded swap as compo. Involve What car? etc. for help. Not good enough Alfa :tut:
 

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Sometimes these electrical faults come from old or faulty battery. Check it, just in case. ;)
 

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gaza91 said:
The dealer hasn't got any courtesy cars free (they are not the dealer that sold me the car). There are all out. I'm on their list to have a car when the next one is free.

So I am borrowing my dads 10 year old Rover 414.

Its good of him to let me borrow it, but driving it is compounding my misery. (Its no GT)
not withstanding comments on contacting alfa uk, or rejecting the car for a new one, where you bought the car shouldn't matter

I didn't buy my GT from my local dealer either, but get it serviced etc there.

I've been lucky oin warranty issues with only a couple of minor niggles which have been fixed while i waited.

It was off the road for three weeks waiting for a new bumper. was only supposed to be in for a couple of days with the bumper being done at the same time as the 12k service, but as with your computer, supply from italy was the problem.

It was only an Astra (thier 147 was out) but I got a car and it was free.

long term, once you're fixed and sorted, i suggest trying another dealer
 

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Discussion Starter #11
Re: New GT - Already Kaput - Advice Required

Thanks for all your posts, I hope my car is repaired soon and will be ok in the future.
Will Alfa UK repsond to any complaint, becuase my car is an import from inside the EU. I have the Certificate of Conformity

BUT

If it isn't, I would like some more advice, in readiness.

What are the steps do I need to take to reject the car ?

What is the address of Alfa Head Office ?

How long to i give the local Alfa dealer to repair it ?

Do I write to the supplying dealer ? (An Internet company) (maybe a mistake, I know)

This is all kind of new to mw so any advice welcome.

Thanks
 

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Re: New GT - Already Kaput - Advice Required

gaza91 said:
Thanks for all your posts, I hope my car is repaired soon and will be ok in the future.
Will Alfa UK repsond to any complaint, becuase my car is an import from inside the EU. I have the Certificate of Conformity

BUT

If it isn't, I would like some more advice, in readiness.

What are the steps do I need to take to reject the car ?

What is the address of Alfa Head Office ?

How long to i give the local Alfa dealer to repair it ?

Do I write to the supplying dealer ? (An Internet company) (maybe a mistake, I know)

This is all kind of new to mw so any advice welcome.

Thanks
you'll find contact details for customer service on the alfa.co.uk website

not sure how helpful they will be as they weren't the importers, and yes i'd contact the internet dealer

sounds like the garage has had it long enough - worth a call to another dealer to see if they can get one faster?
 
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Re: New GT - Already Kaput - Advice Required

Sorry to hear of your problem,
By way as a bit of personal experience on obtaining parts from Italy, I used to be a crane technician and specialised in a couple of Ialian makes for a while (Belotti and Fantuzzi, for what its worth) and we found that the whole country shuts down for long holiday periods, christmas being one of them. It doesnt help you I know, but may offer some consolation. It was extremely frustrating for us at the time but no matter who we phoned or tried to phone there was no response.


Best of luck with your car, and i would say the car is worth the wait..... but then i am biased.
 

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It is right enough to give the dealer a proper chance to repair it first. Certainly there is no legal reason to reject the car- yet.
It's a shame that you haven't been offered a courtesy car, but I think that your dealer will likely give sales customers priority on that one :rolleyes:
Hope it's resolved soon- the last thing Alfa needs is yet more bad reliability press.
 

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ally said:
It is right enough to give the dealer a proper chance to repair it first. Certainly there is no legal reason to reject the car- yet.
It's a shame that you haven't been offered a courtesy car, but I think that your dealer will likely give sales customers priority on that one :rolleyes:
Hope it's resolved soon- the last thing Alfa needs is yet more bad reliability press.
it really doesn't matter where the car was bought from, all alfas come with 2 years pan european warranty and the fact that the car is undriveable and a suitable loan car has not been provided (don't forget that there is absolutely no reason why the dealer cannot hire a car and charge alfa) is in my book enough reason to reject, however i would still want the car myself if i'd just bought it as long as alfa were trying everything possible to rectify the situation and to me this really does constitute supplying a loan car untill the part is sourced and the car repaired and returned in full working order.
 

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Re: New GT - Already Kaput - Advice Required

gaza91 said:
Thanks for all your posts, I hope my car is repaired soon and will be ok in the future.
Will Alfa UK repsond to any complaint, becuase my car is an import from inside the EU. I have the Certificate of Conformity

BUT

If it isn't, I would like some more advice, in readiness.

What are the steps do I need to take to reject the car ?

What is the address of Alfa Head Office ?

How long to i give the local Alfa dealer to repair it ?

Do I write to the supplying dealer ? (An Internet company) (maybe a mistake, I know)

This is all kind of new to mw so any advice welcome.

Thanks
If you've taken any kind of finance or loan on the car, then you'll need to approach the loan/finance company and tell them that you're rejecting the car and the reasons why. If there aren't any 3rd party interests in the car (ie. it was bought with your own cash) then you would have to notify the internet retailer that you wish to reject the car.

It can be a good thing if a finance company are involved as they'll want to protect their own interests and will generally wield a big stick to get things sorted.
 

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Sorry to hear about your GT. But i have bad news, i took delivery of GT euro 4 diesel on 10/10/05, the body computer failed on 21/10/05 and i rejected the car after 7 weeks of car not being fixed.
Alfa uk have provided hire car since that date, replacement car is due Friday 13/1/06. The original car is now fixed and Alfa is taking car to auctions. Total milage on the car is 479 miles. Alfa support is useless. i posted the full details before christmas. If i have any problems on replacement car it will also be rejected and i will leave it to the companys solicitors to sort it. Good Luck. :D
 

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Sorry to hear you were left without a replacement car for 7 weeks, kes. Not having the car fixed within a reasonable timescale is a reason to reject. Not having a replacement car is not though. However, I do agree that it would be most frustrating, and the fact remains the customer is left without a car. You're right, Chris, not being offered a car is unacceptable, especially after just investing 20K or so in the company. That reason in itself is not a reason to reject a car though, and it would be futile to try to reject for that reason alone. I know this as my business is a member of the Scottish Motor Trade Association, and my ex-business partner tired to reject a Freelander a little over a year ago (his attempts were fruitless, but Landrover is just so bad at customer relations- NEVER buy one- really, it is that bad). :eek:

The best advice I can give is to log, or even better record all telephone conversations. Log and retain all correspondence and consult the RMI or SMMT (I'm sure this is England and Wales), for their code of conduct so you are sure you're dealer is adhering it it.

You could reject if the car can't be repaired, or isn't repaired within a reasonable timescale. If the dealer has a number of attempts to repair the car, and obviously is unable to resolve the problem, then that too would be a reason. The dealer would be the first point of contact, but if things are unresolved to your satisfaction, then contact Alfa Customer Services on 0800 718000. Finally if ACS don't help, then take it to a trade association such as the RMI (make sure the dealer is a member first) or Trading Standards, but that is only relevent if the dealer is negilgent. Your last choice shoud be a solicitor, because that one will cost you money.

As to timescale, it all depends on what you think is reasonable, and indeed, what could generally be considered as reasonable by the likes of a trade body. Keep your dealer onside, and don't be confrontational. Try to get them to empathise to go the extra mile and help you.

Hope you don't need that info though :)
 

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Discussion Starter #19
Thanks for all the advice.

My GT is still off the road. The body computer has still not arrived from Italy.

The Alfa dealer has mow offered me a courtesy car - a bloody Nissan Micra, but wait for it.............at a cost of £10 a day for insurance. :rant: . I could buy one for that much.

I have emailed and written to Afa UK. No response yet :mad:

I have emailed and will be writning to the supplying dealer (Internet Company). No response from the email yet. :mad:

I am trying my best to be nice to the fixing dealer, as is stated in a previous post, I am trying to keep them on-side, but it is hard.

Can't wait for this whole episode to be over.

But as always in life , I have learnt 2 things,

I will not buy off the Internet again, and I will not buy an Alfa Romeo again. :( :( :( :( :(
 

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Why wouldn't you buy another Alfa? I understand your frustrations but as afr as I can make out the only thing wrong with your car is a computer chip and it's being fixed under warranty. Wait 'til it's replaced and you've owned the car a bit before judging the marque as a whole.

I had the same problem with a 3-series BMW and it went on for ages. I suffered tons of embarrassment as the car was time and again loaded on to a transporter and whipped back to the head scratching, stumped mechanics. The car was eventually fixed and from then on went like a dream. I sold it after 93,000 miles. I would easily have bought another BMW. Oh aye, and BTW it needed it's timing belt changed at 36,000 miles too.........Horror stories of in-line sixes going pop at 45,000 miles!!
Problems are not unique to Alfa.
 
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