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Two companies I used recently deserve a mention for their very poor service!

1) Bigg Red - Brake Specialist (supposedly) sent off my Alfa callipers to them for the full Monte! £250 total refurbishment, waited three weeks ok....had them fitted then....call hmm problem with your brakes, huh? they leak the bleed nipples leak when tightened up.
So how helpful were Bigg Red.....ZERO help totally dismissed my issue due to their "special process" I had to send them a solicitors letter just to get my £250 back!
I would steer well clear!

2) Castle Chroming - eventually got my Alfa grill back but poorly done and the oil cap missing!! where is it? "we don't know did you send it" they called me to confirm the items sent! HOPELESS totally hopeless, don't bother with these idiots!!

Anyone else and I will update the list, we spend so much money on our cars we deserve at least a decent service!

Anyone else with any bad experiences?
 
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Yes, please be careful. The site could be closed down if the companies in question take exception to what you have said (it happened to a Volvo forum in the past). Try to be more balanced, it's ok to say you had a bad experience and weren't happy with the service but don't get insulting.
 

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Its a shame you had a bad experience with Bigg Red. I sent four calipers to them after reading very good reviews.
I was very pleased with the results - well finished, extremely carefully packaged for the return to me, prompt service and most importantly they work well.
 

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I had my Spider's front calipers rebuilt by Bigg Red and I was very happy with the results. However, it is when you have a problem that you find out what the customer service is like.
 

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where is the oil cap on a grill, I'm confused.com shame them in the right way if there is one, companies only react when you talk about shoddy service
 
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