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Discussion Starter #1
My other car is a 1995 BMW 328i convertible. - That's not why I'm fuming:lol: It is a great little car. I bought it 7 years ago when it had 13000kms on it and it has now done some 37000kms.

Last week the BMW was diagnosed as brain dead with a flooded electronic control unit. The car had to be towed to the dealer and they were to call me on Friday to let me know what the diagnosis was, how long it would take to repair and whether or not there was a loan car available. This did not happen and I rang them and again on Monday I had to ring them to be told that there was no ECU in the country and it would have to be ordered from Germany at a cost of almost $2400. It would take about two weeks to receive and install. As painful as that is that still is not why I'm fuming.

The service technician said he would call me today to let me know if there was a loan car available. Surprisingly, he did ring me and I was told that "because of the age of the car", the cost of a loan car would be $54/day plus $1000 excess. I queried this and he told me that that is what his manager had told him i.e. that because it was an old car there would be a charge for a loan car. I took strong exception to this and told them I would make other arrangements.

I think it sucks that because they assume that I cannot afford a new BMW they could not entrust one of their loan cars to me. I have got news for them: they are wrong but they will not be getting my business in future. I was keen on replacing this car with the new Z4 in the next few years but that isn't going to be happening via that dealer or possibly at all now.:rant::rant:
 

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on Monday I had to ring them to be told that there was no ECU in the country and it would have to be ordered from Germany at a cost of almost $2400.
I find this very hard to believe! No E36 3-Series ECU in the whole of Australia?!?!? I smell BS. :tut:

This, along with the whole charging for a "courtesy" car scam, smacks of a very typical BMW dealer attitude to owners of cars over 3-4 years old.

Unfortunately, we get exactly the same treatment in the UK. Before I got the 166, my steer was an E38 740i. On my one and only visit to a BMW main dealer, I was treated with such disdain and indifference, I never returned, preferring to use an independent specialist (who was very good, as it turns out).

I was originally sucked in by BMW's much publicised "Four Plus" scheme, a service offering specifically aimed at drivers of BMW cars that are older than four years, which at the time, I thought was a pretty good idea and a nice way to reward brand loyalty. But after the snooty treatment I received at the hands of the dealer, I won't be falling for that trick again. :tut:

I think you've done the right thing by taking your business elsewhere, chuckyb. :thumbs:
 

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Unfortunately, we get exactly the same treatment in the UK. Before I got the 166, my steer was an E38 740i. On my one and only visit to a BMW main dealer, I was treated with such disdain and indifference, I never returned...
Really? When I had my first E34 (it was 16 years old!) my local dealer was absolutely superb!
Always treated me well, always made me a coffee - even when just in ordering parts. They showed real customer service, something which Alfa don't even come close to.
 

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Really? When I had my first E34 (it was 16 years old!) my local dealer was absolutely superb!
Always treated me well, always made me a coffee - even when just in ordering parts. They showed real customer service, something which Alfa don't even come close to.
That's exactly the sort of service that Western and County Motors have provided me with for the past 2 1/2 years. So, yes, Alfa dealerships do come close. Some are good some are bad. Same as BMW it would seem.
 

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Some are good some are bad. Same as BMW it would seem.
+1 :thumbs:

Seeing as I don't wish to tar every BMW dealer with the same brush, I will name and shame here. If you have a BMW which is now old enough to be out of warranty, avoid Specialist Cars BMW in Stevenage, Hertfordshire. :rant:

I feel much better for posting that! :D
 

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That's exactly the sort of service that Western and County Motors have provided me with for the past 2 1/2 years. So, yes, Alfa dealerships do come close. Some are good some are bad. Same as BMW it would seem.
Yeh, I didn't really think that comment through. Some do, some don't. Evidently. :D


To counter what'shisname's comment above, I would give praise to Listers BMW, King's Lynn - Not that it is of any use to chuckyb though!
 

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Not had a problem with our local dealer yet. Pretty courteous, and quick.
Have you had a second opinion on the ECU? BMWs are notorious for being sensitive to battery condition - if it drops too low it suddenly goes very screwy with very little warning. Could it be that you have an old battery and it's showing it's weakness as the weather turns colder? (or when you say "flooded" do you mean literally that, full of water?)
 

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Discussion Starter #9
Not had a problem with our local dealer yet. Pretty courteous, and quick.
Have you had a second opinion on the ECU? BMWs are notorious for being sensitive to battery condition - if it drops too low it suddenly goes very screwy with very little warning. Could it be that you have an old battery and it's showing it's weakness as the weather turns colder? (or when you say "flooded" do you mean literally that, full of water?)
No, its definitely the ECU. When the rubber panel in front was removed water poured out of the compartment and the tracks on the PCB are corroded. I saw it for myself. I have no doubt the damage was fatal. The battery was replaced less than two years ago.
 
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I knoe I should be too ashamed to admit this... but on another AOer's prompt I popped in to see about a test drive in a Z4.


30 minutes later, I had filled in a competition entry form, picked up a Z4 brochure, sat in the car, even kicked the bloodee tyres, but still failed to attract a salesman's attention. :tut:

Well if that's your attitude when I've £30k+ to spend, you have totally failed to convince me that you would provide any sort of after sales service. :tut: Bye Bye BMW.

And BTW your car is a bit 'plastic'y and poorly finished anyway, the seat adjuster came off in my hand. :lol:
 

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To counter what'shisname's comment above, I would give praise to Listers BMW, King's Lynn - Not that it is of any use to chuckyb though!
Oi, flipper, that's Morgan156SW MorganFreeThem Morgan166 to you! :D
 

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Discussion Starter #13
Hoi, you,ve hijacked my thread. You are supposed to be commiserating with me while I fume at the injustice in the world of BMW ownership:)
 

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I know, but I couldn't be rsed to type all that!
Anyway, it's SwissTonyMorganFreeThem156SW166 actually. :p
Actually, that's much more economical and includes the Swiss Toni thing too (albeit spelt incorrectly ;) ). Well done you. :thumbs:

@ chuckyb - I already gave you some advice, even going as far to name and shame a BMW dealer several thousand miles away from you. :lol: Whaddya want? BLOOD?!?!? :eek:

:cheese:

EDIT: In fact, I liked filipharvey's username list so much, I put it in my signature! :D
 

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I knoe I should be too ashamed to admit this... but on another AOer's prompt I popped in to see about a test drive in a Z4.


30 minutes later, I had filled in a competition entry form, picked up a Z4 brochure, sat in the car, even kicked the bloodee tyres, but still failed to attract a salesman's attention. :tut:

Well if that's your attitude when I've £30k+ to spend, you have totally failed to convince me that you would provide any sort of after sales service. :tut: Bye Bye BMW.

And BTW your car is a bit 'plastic'y and poorly finished anyway, the seat adjuster came off in my hand. :lol:
That would be me, and you've made me feel better:lol:
 
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