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Regional Support, For South Scotland - AOSS
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As some of you already know, I'm a fleet controller for a major car rental company. Most of the time, I'm involved solely with the cars but occasionally I'm called upon to deal with customers face-to-face, usually when they've had an issue with one of our vehicles. Today was one of those rare days, and served to remind me why I much prefer confining my involvement to lumps of metal and plastic rather than people, :mad:.

A couple of days ago, a Ford Focus was returned to us on the back of a flatbed truck. Today, the renter turned up at the rental desk and demanded a replacement as he "had to get back home to his seriously ill mother" - how many times have I heard that, or a variation on the theme, in my 17 years in this job? :rolleyes:

Following my instructions, our desk staff summoned me to the desk to speak to the driver and hear his version of the events that led up to the car requiring recovery to our depot. I invited him into the back office, out of earshot of the upwards of 20 other people in and around our rental desk, but he elected to conduct the conversation in the 'public domain'. Having listened to his story and his insistance that it was a fault with the car that had caused the 'incident', I dismissed his claims and informed him that I was not prepared for him to receive a replacement car as I held him fully responsible.

Well, to say that he then went ballistic is something of an understatement, :eek:. There followed a good 5 minutes of raging verbal abuse, aimed partly at the company but mostly at me. My character was well and truly assassinated in a torrent of foul-mouthed out-pouring, during which time one of my colleagues had summoned airport security and the police, so concerned were they of the potential outcome of his outburst. As he was being escorted off the premises for an interview with the 'boys in blue', his parting shot was that he was going to sue me for causing him distress and embarrassment, and for my defamatory remarks in front of witnesses concerning my opinion of his driving abilities, :rolleyes: :rant:. Some days, I just love my job!!!!!! :cry:

I've posted some pics below of how he 'modified' our car. So was I being unfair by refusing to hand him the keys to another car, especially in light of the fact that he had booked on a corporate tariff which had only third-party insurance included and having declined any additional cover at the time of rental, he is fully liable for anything that happened to the car?




















Oh, and how did he do it? He admitted that it was raining heavily and blowing a gale when the car aquaplaned and was blown into the central barrier on a motorway. He tried to blame worn or sub-standard tyres for causng it but as the car had only covered about 5000 miles from new and the tyres were all Michelins with at least 6mm of tread, that argument didn't get far.
My defamation of his character? That was to state that the extent of the damage to the car suggested that possibly an element of "inappropriate speed for the conditions" was the major contributory factor.
Wonder what his reaction will be when he gets the invoice from our head office for this? :
 

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Won't it buff out? :lol:




There's something different about the public at airports, they seem to change once they are within the boundary...
 

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I don't know if it's just me but I sware people get more hot headed over the Xmas period?!

I thought it was meant to be a time of happyness!!

People in the shops and on the roads get much more irritable - lighten up for god sake. As for this incident I'd be making sure he was investigated for public disorder and verbal abuse.
 
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What a twonk :cheese: Well done for keeping your cool though David :thumbs:
 

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how bloody fast was he going?? The right side wheel is basically under the drivers seat! and the alloy looks snapped, wouldnt be easy to do that. What a tool, fair play to the Focus though, seems to be a pretty safe car
 

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Harsh, I really hate customers who blame it on you even though you could have been watching Jeremy Kyle over a cup of coffee!!!
I hope they throw the book at him, I bet you he's one of the pricks sat in the middle lane doing 120mph through a blizzard, sending txt messages on his blackberry, He's lucky to come out unscathed after that one, What a complete knob!
All in a days work mate, it's a good conversation topic to bring up at the table over christmas :D
 
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What a complete dope. He should have been escorted to the looney bin for evening wanting another car I'd never show my face if I lamped a rental car.
 

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how bloody fast was he going?? The right side wheel is basically under the drivers seat! and the alloy looks snapped, wouldnt be easy to do that. What a tool, fair play to the Focus though, seems to be a pretty safe car
If the water is deep enough you will aquaplane above 60mph and a gust can easily drift you into something once "floating". 6mm tread? Driver error.

Ford seem to design their cars to crumple if you look at them in a funny way - nothing wrong with that maybe as they are certainly safe - it's just that the damage you see makes you think they must have been going far faster than they were when they hit something.
 
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Trying a hardman/abuse act to gloss over the fact he'd
just totalled a rental car.


FAIL.


Wonder if he tries the same with the dealer/manufacturer when he totals his own wheels? :confused::rolleyes:

Hope he has good CreditCard insurance coverage or paid extra for the CDW. :)
 

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If the water is deep enough you will aquaplane above 60mph and a gust can easily drift you into something once "floating".
But torrential rain and blowing a gale - as described by the driver himself - should he have been doing even as much as 60?
 

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But torrential rain and blowing a gale - as described by the driver himself - should he have been doing even as much as 60?
Erm......... that was my point my friend.

Me saying "driver error" sort of gave it away :lol:

Edit - I could have expanded though - I wouldn't recommend driving at 60mph on new tyres through deep water in a gale. My reference to 6mm was really to dismiss his "defence" should he have been so stupid to believe that a reasonable tread depth would protect you in such circumstances if driving at an inappropriate speed.
 

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What speed did he say he was doing?

Most dim-wits who crash often say they were doing the speed limit (or a touch less), but if he has said that and that it was raining and windy, he's admitted to driving without due care (at the very least), because as you rightly said, it's an inappropriate speed for the conditions.
 

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Regional Support, For South Scotland - AOSS
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Discussion Starter #18
.....There's something different about the public at airports, they seem to change once they are within the boundary...
So true! I just :inlove: the travelling public, which is why I try to keep myself in the Fleet & Maintenance Dept and away from the rental and return desks, :D.

Trying a hardman/abuse act to gloss over the fact he'd
just totalled a rental car.


FAIL.


Wonder if he tries the same with the dealer/manufacturer when he totals his own wheels? :confused::rolleyes:

Hope he has good CreditCard insurance coverage or paid extra for the CDW. :)
Booked on his employer's corporate rate which has third party only cover. Just found out today that he was not on a business trip so his employer won't cover him on their corporate insurance. He declined all our optional cover so basically - he owes us a car. :eek:.

What speed did he say he was doing?

Most dim-wits who crash often say they were doing the speed limit (or a touch less), but if he has said that and that it was raining and windy, he's admitted to driving without due care (at the very least), because as you rightly said, it's an inappropriate speed for the conditions.
Wouldn't admit to his speed but the police report that our claims department have just got states that there was a 40mph speed limit posted on the motorway matrix signs. He managed to damage 42 metres of the central barrier so methinks that he might have been going a tad faster than recommended, :rolleyes:.

how bloody fast was he going?? The right side wheel is basically under the drivers seat! and the alloy looks snapped, wouldnt be easy to do that. What a tool, fair play to the Focus though, seems to be a pretty safe car
I was amazed that he walked in barely 48 hours after the smash with the only visible injury being some 'airbag rash'. The alloy is reduced to 5 stumps, the brake disc is smashed off the hub (I've got a bit of the disc on my desk as a paperweight, :lol:) and the engine is only held in by the hoses and cables. One bl**dy lucky guy to be in a position to have a rant about it, :rolleyes:.
 

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Booked on his employer's corporate rate which has third party only cover. Just found out today that he was not on a business trip so his employer won't cover him on their corporate insurance. He declined all our optional cover so basically - he owes us a car. :eek:.
I actually feel sorry for the stupid ****. :lol:

We've recently had corp policies cancelled to reduce costs and
are currently told to book/pay with AmEx and rely on their insurance.
I don't have a corp AmEx, only a personal one.....

If in doubt, take the insurance.

;)
 

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The chap sounds a total tool, and to so that amount of damage he must have been going some. Well done David for keeping your cool when in reality he merited a right swift knack in the kickers.. However typical in that he obviously exhibits the growing habit of being unable to take responsibility for his own actions. Hope the cops throw the book at him from a great height.

Oh . . . . . .and did you wish him a merry Christmas and happy new year.

no?

You unfeeling swine . . . .:)
 
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