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Discussion Starter #1 (Edited)
Evening everyone.

Need to pick your brains please. Had our 175 tct Exclusive serviced 2 months / 5000 miles ago for its 24000 mile service by a main dealer. Car was purchased new by us in March 2015. Thought I'd heard a strange noise yesterday but thought nothing of it. Went to the gym this evening reversed onto the drive and heard a big scraping noise. Turned out the UNDERTRAY was hanging off an inch off the ground.

Rang Alfa Romeo Uk at about 2030 this evening and fair play to them they had a technician from an independent firm out within 45 mins. Turns out UNDERTRAY had 4 bolts and 1 screw missing and that's why it was about to come off.

Any idea if the dealer would have had to take this off to do the 24000 mile service they did 2 months ago?

PS Before anyone asks the Dealer wasn't Mangos, Used them for 5 years and 100000 miles and have nothing but positive things to say about them but I will not name and shame the other dealer until I am sure it was their fault so please don't ask.
 

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If they changed the oil and filter then i'm sure the under tray is removed, pretty standard for any car being serviced by a garage these days, its also pretty standard for some more lazy mechanics to not screw all the screws back in
 

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Happened to our old 350Z. Undertray dropped at the front the day after a service. It's quite common.
 
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Oil is drained by removing the tray.

I would be concerned if they didn't remove it to be honest...

If the oil is sucked from the dipstick tube it will leave about 1 litre of dirty oil behind due to the dipstick hole not being above the lowest part of the sump.


Mine had a couple of screws missing when I bought the car but the tray wasn't hanging. The previous service was done at a main dealer.
 

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Just had mine serviced at Autolussso Penrith and Dan confirmed that the sump was removed. He commented that he knew that the previous oil change had been done properly as they (BLS Lincoln) had treated the bolts and screws with copper grease on replacement. He also said that there were 26? bolts and screws so 4 bolts and 1 screw missing must all have been at the same point for the tray to be hanging down. It might be worth checking to see how many others the lazy :censored: has not replaced.
 

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Discussion Starter #7
Thanks for all your replies. Dealer has said they will supply a new tray at no cost and fit when convenient for me. They confirmed they would have removed it when they serviced it. They were very civil but at no point have they apologised.
Can you imagine the damage it would have caused if it would have come off on the motorway, possibly causing someone behind me to crash and no doubt making other motorists believe there are still loads of problems with Alfas!

Main dealer is the one in Blackburn by the way.
 

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Thanks for all your replies. Dealer has said they will supply a new tray at no cost and fit when convenient for me. They confirmed they would have removed it when they serviced it. They were very civil but at no point have they apologised.
Can you imagine the damage it would have caused if it would have come off on the motorway, possibly causing someone behind me to crash and no doubt making other motorists believe there are still loads of problems with Alfas!

Main dealer is the one in Blackburn by the way.
I do all my own servicing and there are a lot of screws on the undertrays , there are two parts to it on my bella. Reason I do my own servicing is because of stories like this, I had a dealer do my clutch master cylinder cos I didn't have time before going on holiday and when I picked up the car the pedal hit the floor, they pumped it up with the pedal and sent me on my way on a Saturday afternoon. I had to bleed it properly the next day to get it to work properly and they treated me like some numpty with no apology. I haven't got dealer stamps in my owners book but I've got every bill to prove I serviced it properly. It really bugs me when I hear of people paying for poorer service from main dealers because they are a main dealer, most back street garages will take more care for half the rates, and as an owner serviced vehicle I know my car is spot on cos I take my family around in it. That's why my car is my baby!! Before anyone says it as long as you have the bills to prove you bought the parts it doesn't actually put a dealer offering top book prices for your car when you go for a new one!
 

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I put zero value on a main dealer service history as well.

A specialist or normal back street garage needs to have a good reputation for workmanship to survive. A dealer probably makes much more money selling cars than doing servicing.

But you do have to be careful, most normal garages are not familiar with things like cam locks for cambelts etc.
 
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