Almost snap here Tony. It's a NS &I Income Bond and used debit card initially and that was a bit glitchy, took three attempts and then worked. Then set up a new payee and I messed that up so tried setting that up again and paid another batch in. 'Phoned up about the mistake and after over 50 minutes on hold finally spoke to someone who said that it would be returned within 5 to 7 days, it was after about three days.
Currently waiting for the account to show the correct " Available Funds, " after four days that's still not showing correctly and the site says to check " Pending Transactions. " Naturally there is no " Pending Transactions " button..........
It seems that I'm in the same position as you, maturing Bonds with the offer of re investment accounts with derisory interest rates. So far I haven't paid a fortune into this new account and I confess I'm a bit nervous about paying more in, I don't sleep too well as it is and waiting for the clunky NS &I systems to do everything makes my sleep patterns even worse, as does the almost inabilty to contact them.