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Discussion Starter #1
My car is due its first service and the dealer has quoted £420, luckily I get 20% discount for being an Alfaowner member which brings it down to a still hefty £330.

Being a lease car do I have to use the main dealer?
Is the £420 a standard cost for the first service on the 2.0 diesel?
 

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Hi there, I have similar issue, got quoted £350, however advice on here was to head to an independent! Quote £154 all detailed on their website too, warranty still intact!! I'm in Glasgow, however someone on here will point you to an independent and you will save plenty. Hope this helps.....
 

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Hi there, I have similar issue, got quoted £350, however advice on here was to head to an independent! Quote £154 all detailed on their website too, warranty still intact!! I'm in Glasgow, however someone on here will point you to an independent and you will save plenty. Hope this helps.....

Take it you went to CM garage in east Kilbride? I can't recommend them highly enough. Chick and the team are brilliant:thumbs:
 

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Discussion Starter #4
Thanks fella's my only issue with using an independent and this is because I can't actually check my documentation at the moment is what would FGA say? My car is a lease, therefore I am sure I have to use a main dealer I was hoping someone on here could verify this either way.
 

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£420 for a first routine service - are they having a laugh? I'd like to know EXACTLY what they do to the diesel that does not need to be done to the petrol TBi, for which I paid £220 for the first annual service from a main agent.

It's worth having a scan at the small print but ultimately how would FGA find out and what would they do if they did? If you are making the monthly payments they will not be concerned. In theory, when you come to hand the car back they could be mildly upset and claim its resale value is adversey affected BUT the car will already be 3 years old at that point. You can always use the "I tried to book it in to the main dealer but they were too busy and I didn't want to miss the service window so I used a recommended independent" explanation.
 

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I leased my cars for years ( until 2010 ) last leased car was a civic type r and can assure you that you can use any vat registered garage and they must use correct spec parts the Hondas first service was about £350 at main dealers but garage recommended on civinfo site charged £90 inclusive car went back to lease company like all the others no problem at all. Hope that clears things up:)
 
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I thought exactly the same! I have just been quoted by AMC for £430 and I said WHAT!!!????

The price on the board in the reception area is £275 for an 18k first service and they said that was for a petrol. Now I can understand higher running costs for a diesel when it gets higher mileage but the first service has exactly the same work done to it as a petrol except the fuel filter. Most are just checks and an oil change.
They knocked off 10% but still not happy with that, I called Glyn Hopkin and they quoted £299!!!

I thought Alfa had a fixed price service scheme across the country with their dealerships?:rolleyes:

This is my first experieince of using dealers for nearly 10 years and it seems I'm going through the same old crappy experiencies that I did when I had my 147....Blimey it really is putting me off Alfa's again....talk about the dark ages or what!:mad:

Suffice to say I'm going to call AMC back and ask them to do it for the price of Glyn Hopkin, but really....should the customer still have to phone around like this in order to avoid being ripped off? I'd use Alfa Sport to do the service but then the final year of the warranty won't be covered.:(
Not a happy Alfa customer right now I'm affraid so I do sympathise with you!
 

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Main dealers have to make their money somehow and they (plus tyre depots) see lease cars as carte blanche to charge what the F*** they feel like/can get away with. Some of the bills I have seen for my Mrs company cars are eye watering. truly eye watering . . . . .
Go to a good independent. Nolnod3 - call Chick on 01355 239974 and see what he quotes you by comparison. Uses original parts so you're covered there and is VAT registered.Plus is an Alfa trained tech.
 

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I've just picked up an ex-FGA car.
PDA and first service were done at Days in Brighouse (Alfa Dealer), the rest at an independent garage. Spoke to the previous owner and FGA were 100% fine.
Again, common misconception for all new cars, warranty or lease issues, as long as VAT registered and using official parts, no problem. Apart from saving yourself a small fortune!
 

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I know of a recent warranty claim denied by Alfa following an independent service, what they look for is:

VAT receipt
Computer print out of work conforming to schedule
Parts list - ideally all Alfa parts, not OEM
Confirmation of oil used - must be Selenia

I know the main agents don't always do all this, but Alfa back anything they do.

The claim was denied following a turbo failure, it had been serviced 3 months prior by an Indy using the wrong oil and a pattern filter.

I always use the dealers under warranty as the goodwill you get on warranty far outweighs the extra cost, you can see it on here, we have all sorts done, no questions asked, whereas others struggle to getthe same items approved.
 
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Yes, I understand dealers need to make profit but I think you are missing my point. Alfa UK implemented a fixed price scheme a couple of years ago because customers were complaining about some dealers charging extortionate amounts for servicing.
Clearly this isn't the case anymore so the dealers are just charging whatever they can get away with. A service from an indy usually costs £175-£200 for an 18k. So a dealer should be roughly no more than £100 on top. but £420? Jeez that is just taking the biscuit:rant:
 
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So its not really fixed price then is it? :lol::rolleyes:

Thats just plain crazy. The fixed price scheme was set out to stop this problem from happening but what you are saying is dealerships can offset the fixed time per job by charging more per hour.....total madness:rolleyes:
 

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I used both an alfa independant specialist & main dealer against each other for pricing (Alfatech were cheaper on 1st service & main dealer cheaper on 2nd) when I had the brera with FGA on lease. No issues when picked up when the lease expired showing the independant stamp in the log book. The Brera didn't even go back to FGA or Alfa, it went to some Airfield to be sold on.
 

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Discussion Starter #16
Thanks for the comments guys I am half tempted to get an independent quote, the only issue being is will they have the most up to date software for the car?
 

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I always use the dealers under warranty as the goodwill you get on warranty far outweighs the extra cost, you can see it on here, we have all sorts done, no questions asked, whereas others struggle to getthe same items approved.
I agree. I have always used the main dealer, whichever make I have owned, and never found any problems whatsoever with getting problems fixed under the warranty.

My Brera is due a service soon and I will have no hesitation in taking it back to the main dealer as they have been brilliant in helping with my recent warranty issues.
 
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