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Discussion Starter #1
It's the equivalent of a surgeon stitching up a patient after an operation and leaving a swab or pair of forceps behind.

While filling the washer bottle in my wife's Brera today I found a (slightly rusty) Snap-On mini ratchet and 10mm socket hiding behind the scuttle seal.

I once left a GT we owned in to an Alfa dealer to have the parking sensors fixed - in the process of jacking the car they fouled the sills on both sides - causing £ 600 worth of damage but left behind a nice Snap-On silky smooth jointed ratchet (no socket this time).

Have you ever had anything left behind after having (paid) to have work done and should the said items be returned?

No - I didn't btw.
 
M

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That is shoddy work at it's worst :tut:

Check, check and check again.



I guess you did alright out of their mistakes though :)
 

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It's all too easily done when working quickly and there are so many nooks and crannies for tools to fall into. As for giving them back definitely yes. Mechanics are poorly paid for what they are expected to do and they have to buy their own tools to do it with. How many other workers have to buy their own tools or equipment. Imagine turning up for work in an office to find an empty desk and be told you have to buy your own computer.
The Snap On ratchets spoken of in the OP probably cost the guy at least £50+. He would be gutted to have lost them. If you got your damage repaired you should give them back.:tut:
 
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Don't think so. I did once find a pair of pliers wedged in the front subframe of my sister's Mini about 18 months after I changed the water pump.
 
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It's all too easily done when working quickly and there are so many nooks and crannies for tools to fall into. As for giving them back definitely yes. Mechanics are poorly paid for what they are expected to do and they have to buy their own tools to do it with. How many other workers have to buy their own tools or equipment. Imagine turning up for work in an office to find an empty desk and be told you have to buy your own computer.
The Snap On ratchets spoken of in the OP probably cost the guy at least £50+. He would be gutted to have lost them. Give them back.:tut:
I can see part of your point mate, but a lot of folk would be thinking "if they left their own tools behind, how do I know that the work has been done properly?"

I'm not sparking an arguement, just putting a different angle on it :thumbs:
 

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My Mrs had her Uno serviced many moons ago now and they left a socket under the bonnet and dented it.
Got it repaired after i complained but cmon..
 
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It's all too easily done when working quickly and there are so many nooks and crannies for tools to fall into. As for giving them back definitely yes. Mechanics are poorly paid for what they are expected to do and they have to buy their own tools to do it with. How many other workers have to buy their own tools or equipment. Imagine turning up for work in an office to find an empty desk and be told you have to buy your own computer.
The Snap On ratchets spoken of in the OP probably cost the guy at least £50+. He would be gutted to have lost them. If you got your damage repaired you should give them back.:tut:
I paid for the repairs myself - I got 3 quotes (expecting them to pay up :cheese:) the other two qotes were around £ 1,200 and £1,800 for removing front wings and cutting out the cills and fitting new ones).

Do main dealer mechanics have to buy their own tools?? Should be more careful.

PS - Working quickly for £ 90 per hour?
 

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I can see part of your point mate, but a lot of folk would be thinking "if they left their own tools behind, how do I know that the work has been done properly?"

I'm not sparking an argument, just putting a different angle on it :thumbs:
I know what you are saying but in a real life working garage things are never simple. Often you can be working on two or more cars at the same time, moving between them for whatever reason. It's not easy to keep track on where you used everything you got from your box. The mechanic that never lost a spanner hasn't started work yet.

Just imagine someone coming to your house on business and leaving their phone behind, would it be ok to keep that as well? I think not.:lol:
 
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PS - Working quickly for £ 90 per hour?
The dealer may well charge £90 per hour but the guy wielding the spanners won't see anything like that much. And yes he will still have to buy his own spanners.

It is easily done though. For some reason I've lost loads of 13mm sockets over the years (probably because I've had lots of 80s Fords which are held together almost entirely with 13mm bolts). They must be in/on the cars somewhere because they don't turn up anywhere else.
 
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The dealer may well charge £90 per hour but the guy wielding the spanners won't see anything like that much. And yes he will still have to buy his own spanners.

It is easily done though. For some reason I've lost loads of 13mm sockets over the years (probably because I've had lots of 80s Fords which are held together almost entirely with 13mm bolts). They must be in/on the cars somewhere because they don't turn up anywhere else.
Yes - I realise that the (usually very skilled and talented) person ain't getting £90 an hour. But buying your own tools while the dealer makes a killing- there is somethimg not quite right about that. :tut: Suppose it isn't a fairytale.
 

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I paid for the repairs myself - I got 3 quotes (expecting them to pay up :cheese:) the other two qotes were around £ 1,200 and £1,800 for removing front wings and cutting out the cills and fitting new ones).

Do main dealer mechanics have to buy their own tools?? Should be more careful.

PS - Working quickly for £ 90 per hour?
Yes they do buy their own hand tools and boxes. Usually on expensive HP agreements from Snap On tools reps. The mechanic sees a very small part of the £90 per hour BTW.

I've never yet heard of a garage admit to damaging sills on cars, it's always "already done when it came in to us Sir". Tyre fitters with trolley jacks are most often the culprits but clumsy oafs with two posts lifts can do it just as easily, often all four corners at once. In your case I would have kept the ratchet as well.:thumbs:
 

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I found a pair of what I think are circlip pliers when I opened the bonnet on my car after having it serviced at a specialist. They were wedged between the bonnet at the wing. I was seriously unimpressed, and didn't use that garage again.

It may, or may not, surprise people to know that the garage in question is quite heavily (some might say suspiciously heavily) recommended on this forum.
 
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Discussion Starter #14
I know what you are saying but in a real life working garage things are never simple. Often you can be working on two or more cars at the same time, moving between them for whatever reason. It's not easy to keep track on where you used everything you got from your box. The mechanic that never lost a spanner hasn't started work yet.
I must still beg to differ.......working in a main dealership for over 10 years I've seen all sorts, but I still think that such mistakes should not happen.......they do occur, I know, but they shouldn't. :)

It's hard enough to get folk to pay out for main dealer servicing these days, without silly mistakes being an excuse for them to not come back. Just for the record, I'm not batting for the after sales dept, I work in car sales....but we are all a cog in a big wheel :thumbs:
 

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Name and shame,

although I've not had the benefit of tools remaining in situ (except for the usual bits and bobs found after buying a new car),

I have found either bits of my car missing, sill trim and towing eye cover, and others not quite in the right place, oil filler cap and expansion tank cap in the engine bay.
 

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I must still beg to differ.......working in a main dealership for over 10 years I've seen all sorts, but I still think that such mistakes should not happen.......they do occur, I know, but they shouldn't. :)
You are absolutely right of course. I could make excuses all night but ideally it should never happen. :)
 
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You are absolutely right of course. I could make excuses all night but ideally it should never happen. :)
......now where is that 13mm deep socket?.......I last saw it when working on the GTA :confused: :lol: :thumbs:
 

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A pool of oil on my drive,
if that counts?
(this after brake work).
a craftsman,treats his tools
well,like a friend
just aswell they do not work on aircraft.
lost tools too what end?

John tl.
 
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