Alfa Romeo Forum banner

1 - 20 of 20 Posts

·
Registered
Joined
·
25,673 Posts
Discussion Starter #1
Hi,

We have a Persian Dowry Rug that had unfortunately been nibbled on an edge by a mouse whilst in storage, I took it to a local carpet and rug specialist who said they could get it cleaned and repaired.

On inspection in the shop everything seemed fine although the fix wasn't brilliant as they said it would need to be taken back quite a way and reweaved which would cost a lot of money.

No problem with that but having got it home and placed it in the living room have noticed that during the cleaning process the colours have bled into areas that are supposed to be cream making them orange and red.

I know what my other half is like and in her eyes the rug will now be ruined and she'll never want to see it again.

I've already paid for the cleaning and repair but not sure what can be done after the fact.

Thanks for any advice lawhounds.

Sean
 
M

·
Guest
Joined
·
0 Posts
Well for starters phone the cleaner and repairer and ask.

I would have thought any place worth their salt would test colour fastness first.

John
 

·
Registered
Joined
·
25,673 Posts
Discussion Starter #5
Well for starters phone the cleaner and repairer and ask.

I would have thought any place worth their salt would test colour fastness first.

John
They 'say' they sent it somewhere they've had it about 4 months and charged £100 for the repair and clean and removal of some wax that was on it...

I've started doing some research and I'm starting to get ****ing livid, it's not a simple job and needs specialist equipment and the edges can be redone they just stitched things up and it looks a right mess underneath.

:(

I've been ripped off ****ing charlatans feel like burning the shop down with them in it.
 

·
Registered
Joined
·
1,524 Posts
Did you have any kind of contract, or failing that a receipt?

What kind of shop is it and what did you ask them to achieve with the rug?
 

·
Registered
Joined
·
25,673 Posts
Discussion Starter #9
Did you have any kind of contract, or failing that a receipt?

What kind of shop is it and what did you ask them to achieve with the rug?
The shop is a carpet and rug shop, we have used them before for carpeting our old house and the workmanship was very good.

We asked them to have a look at it and showed them the damage the wax and asked if both could be fixed professionally.

They said they didn't do it themselves but could get it done professionally.

No contract or invoice but have a receipt.

So we left the rug with them, it's taken nearly 4 months to get the rug back and to be honest the job that has been done is terrible, I could have done better myself so I very much doubt it was done by a professional.

I told the other half when she rung earlier and she wasn't as upset as I thought she'd be but she said she's going in to see them tomorrow and see what they say, if they do not provide a suitable resolution then it'll be getting solicitors involved.

I'm still very pissed off though, if people can;t do the work why do they say they can?
 
P

·
Guest
Joined
·
0 Posts
Take it back and tell them to fix it.

If they can't then sue for the cost of a genuine replacement based on the fact that they said the repair would restore it to that state (if indeed they did).
This is what I would do in the first instance. They can hardly make things worse.

Photograph it first though to keep a record of the damaged and undamaged areas.

Trading Standards are always a good port of call consumer information - Trading Standards Institute
 

·
Administrator
Joined
·
45,155 Posts
One thought - since you say previous use of that shop has been brilliant, perhaps they are in the same boat as you? Perhaps their contractor has misadvertised their abilities to the shop, rather than the shop misadvertising them to you?

I would recommend going in to the shop calmly and stating the problem without instantly blaming them. It could make the difference between having them in your corner helping you fight for resolution.

As mad as things like this can make anyone, always best to start the complaints procedure calmly and politely.
 

·
Registered
Joined
·
1,524 Posts
I agree with Bazza - as you have no contractual link with the subby, you will have to work with the carpet shop in order to get any kind of outcome.

You want to be asking how long they have used this supplier, have they ever had issues with them before, were they recommended etc. Try and establish if your guy knew that the other guy was naff or not.

I take it that the rug was valuable? Would you be happy with getting the repair costs back / reduced?

Establish you best case / acceptable outcome before any negotiations with them - they will soon catch on if they know they can get away with something easier.

Don't waste money going straight to a solicitors, as PG says trading standards and CAB are more useful first points of call.

Good luck!
 

·
Registered
Joined
·
25,673 Posts
Discussion Starter #14
Your carpet shop that 'subbed' it out has obviously seen the rubbish job they have done, did they mention it to you or say nothing??
All good advice, thanks all, I don't think they even opened it, it was done up with twine that they had to cut to roll it out.
 
J

·
Guest
Joined
·
0 Posts
my total plan of action would be

go back to shop, have a chat and see what can be done to rectify the issue, no blame apportioned and very civilised.

If that doesn't work

Put your complaint in writing, sent by recorded delivery and with a copy retained for own purpose, within the letter give a final oppportunity to resolve issue.

No joy.....

Seek professional help from CAB or solicitor, however i would also be inclined to seek an opinion from another carpet specialist....

Once it goes legal then you are in the hands of outside influences

Good luck
 

·
Registered
Joined
·
25,673 Posts
Discussion Starter #16
No joy.....

Seek professional help from CAB or solicitor, however i would also be inclined to seek an opinion from another carpet specialist....

Once it goes legal then you are in the hands of outside influences

Good luck
Yup, I agree i'll probably have to seek the services of an expert witness to verify the damage done.
 

·
Registered
Joined
·
25,673 Posts
Discussion Starter #17
One thought - since you say previous use of that shop has been brilliant, perhaps they are in the same boat as you? Perhaps their contractor has misadvertised their abilities to the shop, rather than the shop misadvertising them to you?
Forgot to say they themselves were a bit of a shambles, disorganised but the price was competitive and they sub contracted the fitting to a good outfit and did some quite complex stuff on our staircase involving whipped edges that was quite done very nicely.

Maybe lulled into false sense of security also by the chap who served us when we took the rug in as he was a complete and utter yes man.
 

·
Registered
Joined
·
6,081 Posts
Shaun
Take it back and ask for a refund/reimbursment, I am sure that the threat of bad publicity will make them deal with it asap,
If not scroll up:lol:
 
N

·
Guest
Joined
·
0 Posts
Did you get the carpet with the Mrs then?


Seriously, going back to the shop and calmly talking it through
with them would seem the best plan so far. ;)
 
1 - 20 of 20 Posts
Top