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Discussion Starter #1
I recently reinsured my car via a quote on confused.com, did it in a hurry because my insurance ran out the night before and I didn't realise until it was too late and had to rush up the M6 - didn't want to get caught out with ANPR cams.

The site quoted £475 with no no-claims but when I rang up the company, MyMotorQuote said £600 "because I didn't have any no-claims bonus". When I got the paperwork thay had added a further £25 "admin charge" which they had not mentioned on the phone, and direct debit payments at 42%+ which pushes the already-rip off price to well over £700, so I'm hoping I can still cancel. I haven't signed anything yet but did pay a £150 deposit. Anybody know where I stand on this?

(Figures are approximate)
 
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you should get 14 days to cancel providing you haven't made a claim

i think they will only refund your deposit pro rata though
 

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Thanks, haven't had the chance to read it through properly yet but I thought I might have a case as the price they gave me is not the one that came up on confused.com
 
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you should get 14 days to cancel providing you haven't made a claim

i think they will only refund your deposit pro rata though
I did this as it worked out as cheaper than temporary insurance.

I had a 2nd car for about a month, they part refunded the deposit when I cancelled.

No refunds for months though, once you pay a month's DD that's it.
 

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I haven't been on this site, but did you actually click an 'accept' button on the web page or did you just note the quote and then phone the insurance company direct?
Yes, after filling in the details (which in my case included filling in "no no-claims bonus available") you get a list of results, click on the one you want and you're then given a reference number then asked to phone the company - who then give you a price considerably above that quoted on the site. My own fault for accepting it really.
 

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Just gone through this exercise again and when you really study the results in detail the first delighted response at how " cheap " the quotes were soon turn sour.

Yet again Chris Knott has done the business for me and as a bonus they are very good to deal with too.
 

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I hate and despise Confused.com.

I never get accurate quotes as the data they transfer to the insurers is always wrong for one reason........ they don't believe you can be separated!

I'm a Mrs..... but I'm not married (I am by technicality but insurers take "married" to mean that you're still with, and living with, your husband) and there is no option for separated, so the closest thing I can pick is "single".

You then get a stroppy error message saying "you can't be a Mrs and be single!"

I'm with Hastings at present - cheapest price I got for my 156.
 

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I'm a Mrs..... but I'm not married
Never understood the logic behind going from Miss to Mrs. upon marriage but not back again upon divorce!

A confused.com thread re-appears from time to time with someone complaining but I've used it a lot and never been given a quote which changes once you apply for it. Depends on how accurately you enter the information in order to obtain the quote in the first place! Once had a quote for a Ferrari F360 Modena for £975 Fully Comp. Rang up just to confirm it was OK, yep fine. Just didn't have the £120K to buy the car :cheese:
 

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Discussion Starter #11
Never understood the logic behind going from Miss to Mrs. upon marriage but not back again upon divorce!
Me neither.


A confused.com thread re-appears from time to time with someone complaining but I've used it a lot and never been given a quote which changes once you apply for it. Depends on how accurately you enter the information in order to obtain the quote in the first place!
True, but I entered the same details as I gave to the company on the phone. The only reason given for the difference was the lack of no-claims bonus, which I had already entered on the site. In fact after posting this thread I went back to confused.com and re-entered it all to check, and to make sure I had done it right the first time and it came out almost the same; in fact to be accurate it came out at £440 instead of £475 this time!

I've called them a couple of times and told them I'm not happy, got the usual runaround the first time, so I told them I didn't want a debate on it and asked for it to be passed on to management. I did get a call back an hour or so later to say they were looking into it (that was a couple of weeks ago) but have heard nothing since. I rang back last monday and all I have had since is a letter stating that the direct debit has been cancelled (I know, I cancelled it) and it needs to be reinstated by the 19th.

Given that I probably won't get my £150 back I'm going to drag it out as long as possible, then if they still won't play ball I'll insure with somebody else because they won't be getting any more out of me.
 

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Given that I probably won't get my £150 back I'm going to drag it out as long as possible, then if they still won't play ball I'll insure with somebody else because they won't be getting any more out of me.
Definitely! Especially if the management can't even be bothered to contact you. Some of these companies don't have a clue about service, do they? I now use a specialist insurance company, as I need business coverage and no limits on useage within Europe.
 
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