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Discussion Starter #1
I have a problem with my air con in my 147, and an alfa specialist tells me that there is a metal pipe that has cracked and needs replacing, at the cost of £299 plus vat. I told him to go ahead and order the part.

in the meantime, another Alfa owner tells me its worth pursuing it with Alfa, as the car is less than 4 years old, so I told the garage I plan to take it to a main dealer to see if they will sort it for free.

The garage tells me that they have the part now and they can't return it - does this sound right? even if there is a 're-stocking' charge, I'd be willing to pay that to potentially save the money?
 

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Hi, if you order through Alfa or Fiat some parts are no returnable but they will ask you to pay for the part upfront before ordering therefore you cant return the part unless its faulty.

Other garages can do the same thing, however if this was not advised when you ordered the part nor did they ask for payment upfront then thats their problem... they cant do anything about it if you choose not to use their services.

Id quickly get it to Alfa first to see if they will do the repair for free before cancelling the part with the other garage, that way if Alfa say you have to pay for it, more than likely their cost will be higher than the other garage, therefore if thats the case you dont use Alfa for the repair and use the parts already ordered....

I really hope that made sense lol
 

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Discussion Starter #3
cheers mate - that's what I was thinking anyway - only other probelm being the alfa dealer charges a £75 an hour diagnostic fee to check it out!

I've used the garage a lot so don't really want to pee them off - worse case, maybe i could buy the part off them and sell on ebay, or get someone cheaper to fit it!!
 

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Other garages can do the same thing, however if this was not advised when you ordered the part nor did they ask for payment upfront then thats their problem... they cant do anything about it if you choose not to use their services.
Unfortunately he told the garage to order the part - I'd say that by doing so he's entered into a verbal contract with them.
 

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Stuff like air con pipes etc are usually special order, not returnable. The only stuff that is returnable is the stuff dealerships like to keep in stock, service kits, wheel bearings, clutches, that sort of thing.

The only fair thing to do is pay for it, your garage will not be able to return it so they will have to take the loss themselves.
 

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unless the garage told him that this was special order then he has no obligation to buy the part... there is no verbal contract on requesting a part and changing your mind...

many parts have to be ordered and if one was told this is special order and cannot be returned then the garage should have made it very clear and taken payment up front.

however morally you can argue that if they have done good work for you in the past then i would be inclined to pay for the part.

at the end of the day its your choice, you are not legally oblidged to buy the part if you can get a repair done elsewhere however you may want to think about it in case you want work done again....
 

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also the charge from a dealer for checking the car is disgusting, they charge £35 for the diagnostic and then they tell you they legally have to inspect the vehicle to ensure its road worthiness which then costs you the remaining £40

whatever work is done on an Alfa you are always stung on the labour cost because most garages wont touch them...

hope everything gets sorted for you!
 

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In English law there is no such thing as a 'verbal contract'. For any contract to be binding in English law there must be one important ingredient to be binding: CONSIDERATION. The main component of consideration is at least a monetary deposit of a proportion of the service or goods being provided.

Since the OP has not indicated that he has signed any document (the 'intention to create legal relations') and at the very least paid a deposit for the goods, he is not, under English law, obliged to purchase the item at all.

Scottish law is very different, but as far as I'm aware Essex is not part of Scotland:lol:
 

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thing is you dont want to mess people about in life.... its not about laws - its about doing the right thing and if they have done a good job for you in the past then you should take this into consideration
 

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Discussion Starter #10
yeah legally I don't think I owe him anything, but morally the least I can do is buy the part from him - just wanted to check he wasn't BS'ing on returning of the part :)
 
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