Well, when I rang them up, I explained that I was having a problem with my broadband connection and I wanted to know if there was a problem with my connection. If they had spent 5 minutes answering that question and said "sorry but there's no fault with your line" then I would have been happy. The fact is that over a 2 hour period they wouldn't / couldn't tell me if there was a fault or not with the line, and ended up promising to investigate further and call back, which they didn't.Why should BT automatically be able to fix a problem that was in no way caused by them? I agree if it's affecting a lot of their customers you may expect them to pick up on it but it's a bit rich slagging them off when the problem was clearly with your PC. They would've also wasted a lot of time at their end testing your line, checking the account etc.