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Discussion Starter #1
Hi Dan :)

I tried to transfer my cover from my Leon to my Brera (policy with Markerstudy arranged by you good peeps @ AF) at the end November/beginning of December) but was refused and told "We wouldn't be able to quote for a car of that value sir!" and was transferred to one of your 'specialist partners' :confused:
The Leon was on a 'SV' policy (i.e. modified) and yet the Brera is 'standard' which confuses me even more !! :(

What's that all about then :confused:

Also.... I had a bodywork repair done after being sideswiped by a whitevanman whilst holding the Markerstudy policy through an approved repairer, but now the paintwork has started to degrade (it wasn't degreased properly according to my local VW/Audi bodyshop). As this repair was undertaken in November 2005 by an approved repairer, where do I stand on getting it sorted out :confused:

Sorry for all the questions in one hit :rolleyes: :eek: :p

cheers

Nomad
 

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nomad said:
Hi Dan :)

I tried to transfer my cover from my Leon to my Brera (policy with Markerstudy arranged by you good peeps @ AF) at the end November/beginning of December) but was refused and told "We wouldn't be able to quote for a car of that value sir!" and was transferred to one of your 'specialist partners' :confused:
The Leon was on a 'SV' policy (i.e. modified) and yet the Brera is 'standard' which confuses me even more !! :(

What's that all about then :confused:

Also.... I had a bodywork repair done after being sideswiped by a whitevanman whilst holding the Markerstudy policy through an approved repairer, but now the paintwork has started to degrade (it wasn't degreased properly according to my local VW/Audi bodyshop). As this repair was undertaken in November 2005 by an approved repairer, where do I stand on getting it sorted out :confused:

Sorry for all the questions in one hit :rolleyes: :eek: :p

cheers

Nomad
Hiya.
What might have happened with the Leon is the schemes we have with Markerstudy are generally for lower value hot hatches with modifications etc. As far as i'm aware at the moment we haven't got a scheme with them on higher value standard sports cars so I think we didn't have a policy with Markerstudy for the Brera.Did we offer you a quotation with an alternative insurer on the Brera which we should of done? If we did and this was more than you were prepared to pay with us we could have offered to put you through to a "specialist partner" to see if they could offer you something better.

With regards to your claim it maybe worthing giving our claims guys a ring to check about you body work as i'm not to sure what the guarantees are with the approved repairers at the moment.
Thanks.
 

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Discussion Starter #3
Dan Clark said:
Did we offer you a quotation with an alternative insurer on the Brera which we should of done? If we did and this was more than you were prepared to pay with us we could have offered to put you through to a "specialist partner" to see if they could offer you something better.
Yup I was put through to a specialist partner after the refusal to quote as I said Dan :) but their quote was £1100 :eek: :eek: so i went with the AA who could do it for £530 (ish) :wow:

Dan Clark said:
With regards to your claim it maybe worthing giving our claims guys a ring to check about you body work as i'm not to sure what the guarantees are with the approved repairers at the moment.
OK will do !!
Thanks Dan ;)
 
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