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Discussion Starter #1
If so, can you tell me how you get away with lying to customers, and generally ****ing up day in day out?

Cheers

Sean
 

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Top rant wrong lounge :p
I'm with BT never had any problems :smug:
 

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Openreach are a very strange company, you cant talk to them in any way...
 

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Surely that would be openreacharound :D

:edit: Bast, beaten by the Mucky kitteh :edit:
 
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My mate works for Openreach. As a worker, you get shafted every day, by being expected to be in two places at once, and spending the minimum amount of time at each job, to maximise the Shekels for the firm. And all while they shaft you by making your conditions as crap as possible so you end up just leaving without the redundancy they will never, ever give you, because your worsening pension conditions demand it. You basically just choose your monment to jump before things get even worse.

I don't work for Openreach, but the same is happening to me. I'm not saying where I work, although some of you know.

I believe that although Openreach aren't BT as such, they are owned by BT and they are effectively ex-BT.

The way they treat their customers is almost certainly down to the incompetent, money-grabbing self-serving, bean-counting management.
 
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Oh, and all that stuff about customers of other providers based at the same Exchanges getting exactly the same level of service as local BT customers?

I believe that isn't necessarily true.
 

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I'm sure I read somewhere a week or two ago that they are now recruiting 1600 new engineers as they've realised they need some more.
 

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Discussion Starter #11
I'm sure I read somewhere a week or two ago that they are now recruiting 1600 new engineers as they've realised they need some more.
No, the ombudsman is regulating their fix sla more stringently so they are having to put more staff on.

I've not had a good experience with a number of installations over the past 6 months.
 

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Imagine you know to order a widget takes 60 days.
You have a planned roll-out of widgets that with all the planning will take 120 days.
You therefore would expect that the first ordeer for a widget would be placed on day 1 and continue through to day 60 so you could hit your end date.
Or would you suddenly realise at day 60 that you had not ordered any and sudddenly bulk order the lot.
Then straight away escalate right up the chain to try and hide your ****-up.
The demand a resolution and constant updates to where each and every widget order is up to.

Welcome to the clients that Openrach has to deal with.
 
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