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Discussion Starter #1
Dear all,

Ordered some floor mats a few weeks ago from alfastumper, paid via PayPal and they have not arrived.

I have messaged them twice with no response. What is the best way to go about getting my cash back?

Cheers!
 

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Paypal has very good buyer protections, just raise a dispute through Paypal and you'll either get a quick response from the seller or your money back.
 

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Discussion Starter #3
Cheers, will give them 48h to respond to last message then raise a dispute.
 

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Had similar problems with Alfastumper myself, luckily I hadn't paid but still had no response from them for over 2 months.

Hope you get your money back ok.
 

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Discussion Starter #5
Come to think of it the only time I had seen them mentioned on here was someone who waited ages for an item and wasn't happy. Thought must be a 1-off for such a large company. Ho hum give them till mon then I'm gonna **** them up.
 

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Ordered two under trays from them, turned up in a few days. Seemed fine (this was about 3 years ago). With PayPal you'll be fine.
 

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I emailed them like 2-3 times the past 1-2 years and never received any reply. I heard that they don't get very happy if you complain about their parts, like I once did, which is a shame because they have a collection of parts few others can match.
 

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Thought must be a 1-off for such a large company. Ho hum give them till mon then I'm gonna **** them up.
I just checked the Danish company registers, and I can see that Zeatek Tuning ain't even a ltd company. Its registered as a personal company, some allows for only one owner, and gives him a 100% liability. I though they were big aswell, but atleast here most people register a ltd, or similar, when the reach a certain size.
 

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Discussion Starter #9
I emailed them like 2-3 times the past 1-2 years and never received any reply. I heard that they don't get very happy if you complain about their parts, like I once did, which is a shame because they have a collection of parts few others can match.
I shall complain via the medium of PayPal dispute. They ****ed with the wrong marine!
 

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We have had similar discussion in the Danish Alfa Owners club.
The company is owned by a guy called Peter and it seems the company has been closed or the business has stopped.

Is it a pity because Alfastumper had fair prices and many parts
 

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Discussion Starter #11
We have had similar discussion in the Danish Alfa Owners club.
The company is owned by a guy called Peter and it seems the company has been closed or the business has stopped.

Is it a pity because Alfastumper had fair prices and many parts
Business stopped? But still taking payment!
 

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Discussion Starter #12
Oh. It seems I didn't pay via PayPal. Any ideas how I get my money back?!
 

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Depends how you paid..

Credit card will have a boat load of protection so should be fairly straight forward to reverse the transaction... For everything else you'll need to speak with your bank...
 

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Discussion Starter #15

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Depends how you paid..

Credit card will have a boat load of protection so should be fairly straight forward to reverse the transaction... For everything else you'll need to speak with your bank...
Quoted for effect.
If you paid by card (which is the only option (?) ) get in touch with card services in your bank, and explain that you need a refund as you feel cheated etc. They will reverse the charges, as they have to in accordance with the credit card buyer protection.

But you need to do this within 60 days.

Good luck
 

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If a chargeback by Paypal/Credit card issuer is no good then you have a couple of other options.

You could consider giving him a call. Won't post it here, but he got a private phone # registered on him that can be found if you whois his domain. Just remember to add the country code infront.

If not I guess EU/EEC-countries have some kind common consumer affairs office/cooperation. You could contact your local one, and then maybey they will help passing it on. Since he has registered the company the way he has, I think he will be personally responsible for all debts.
 

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Discussion Starter #19
Ahh. Sounds like it is time to get medieval on their as**s:laugh:
Good luck with it.
Indeed, gonna get the bank to do a chargeback on em.
 

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I bought some parts from him last year and also had a very hard time getting them here...
Made so many phone calls to Peter I think the final price must have been higher than if I'd gone to Alfa...

Anyway, he was always very nice on the phone and ended up explaining that my package had been wrongly sent elsewhere, but the shippping company eventually found it and sent it back to him. So he sent it to me again and it eventually arrived! :thumbup:

You can say it was just a bunch of crap or believe his excuse.

I'm just not very keen on purchasing from him again...

But my advise to you is to give him a call ;)

:beer:
 
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