What was the factory fault and was it just on your car or should I be worried ?Alfa...Firstly don't sell a car that needs its rear brakes replacing because of a factory fault!
Secondly don't bring the car back after replacing them with a Fu*cking scratch on the Bonnet, and a Kirbed Alloy.
I dont really mind what they do...the issue is returning the car in that condition...If they had said we did the following bla bla...then fine. But instead they'd rather send it back see if anyone notices.The brakes i can't comment on....the damage however is out of order...
if possible i would return the car to the dealer, point out the issues and give them a chance to rectify them, they should deal with this in a responsible manner and get someone like chips away to sort both out...
unless they have taken a huge chunk out of the wheel it is unreasonable to expect them to replace the wheel, you stand a better chance of getting a repair.
My only other advice would be to chill a bit before going in there. Going in all guns blasing will not win you friends, if you talk to them, get them on your side and ask them what they are going to do to rectify this you have a better chance of winning.
if they dont play ball, then go in there all guns blasing
I realise this is the rant room, but do you think you could have been a bit more grown up about the thread title?.
Done that bit.Also, that swear word is not acceptable. You haven't starred it out, you've just put a star in the middle. I can't edit in here, and there don't appear to be any mods who can online at the mo. I'd appreciate it if you'd get rid of it yourself.
They said the car was unable to be checked for scratches due to dirt on the outside...Now this car hasn't been driven anywhere but roads, and wasn't that dirty...Sounds like excuses to me.
They are going to check the CCTV to see if anyone approched the car.
Well i told them as soon as they delivered it as i checked the car when it arrived.When did you first notice the problems and bring them to their attention? Hopefully it was at the dealers. If it was only after you got home then the dealers will need to make a leap of faith to believe that they did not happen afterwards. There are just as many dodgy customers as dodgy dealers and that sometimes clouds their thinking on issues of trust.
Good, you should be OK then. They will still consider the possibility that it was damaged earlier but, given that they did not note any damage themselves, I would have thought they are unlikely to pursue that line (unless you appear obviously untrustworthy). I think you will have a happy ending.Well i told them as soon as they delivered it as i checked the car when it arrived.