[Scabies]

I have had many problems with my GT since i bought it new in 2008.

To cut along story short, i asked as a gesture of goodwill if ARUK would pay for a service for my wifes 159, my GT is on a lease and has afull mantenance package.

A carefully worded letter complete with a schedule of issues was sent, a service has been agreed to, a full 90,000 complete with belt change.

The car barely does 4,000 miles a year now, a good result me thinks.

Many thnaks to ARUK Customer Service

 

[manicatel]

Normally, when I read thread titles such as your, I expect to see a critisism.
How nice to read a good-news thread about ARUK's customer service.
Although the cars are now pretty much as reliable as the German competition, I feel that the CS side of things is probably the area that lets AR down the most. Stories such as yours are encouraging news that this long term weak point is finally being addressed.
Matt.

 

[JON156VELOCE]

Thats a good story for a change.. but 90k on a belt, is it the first one..?

 

[Maximus84]

Unfortunately, the reputation of poor service is also maintained by some dealers. I've had issues with very poor customer service at one particular dealer. Charging for work that wasn't requested, damaging the car and not bothering to tell me, and a rather blaze attitude.

Good to see that some dealers are committing more to providing a good service though. Hopefully it will continue to spread!

 

[Scabies]

The belt should have been changed before now, but a garage told a porkie, there is story here too, but at least ARUK have come to the rescue.

I re-build cars for a hobby and have inspected the belt and water pump, all looks ok, car booked in for the service so all going to plan.

 

[Top Down]

OK I can add to this, I have just had an ongoing experience of what appeared at first to be major mechanical problems, but the customer (technical) service from ARUK has been superb. I would now recommend an Alfa Romeo, not just because they are gorgeous cars, but because the support is there when it is needed.

I'll do a full report when I'm sure the problem is sorted, its only been a couple of days at the moment.

 

[wardpaa]

can you send us a copy of your letter and we could use it as a template :lol:

 

[Scabies]

My letter writing is legendary.
I claimed back PPI Insurance, first letter did the job refund plus compensation for being mis-sold payment received for £3k, no need to use the companies that advertise this service.

When i took delivery of my GT in 2008, the car was filthy inside and out, the GT Mats were missing, a letter was sent to back up my telephone calls and i received the dealer mats approx £80 plus £250 in Alfa Vouchers, which i used at the time.

A mate of mine bought a lap top that broke within 18 months i wrote a letter after he was told to sod off by the retailer and that it was the manufacturer to blame plus the guarentee had expired, Wrong! Sales of Goods Act, Contract is always with the retailer. You also have to consider how much the goods cost and how long they would be xpected to last under normal use.

Do Not Purchase extended warranties, Sale of Goods Act, in Scotland provide for 5 years protection, in England it is 6 Years if the product fails. You do have to do a bit of research. Basicaly his £500 lap top should have lasted more than 18 months, result a new even beter lap to than the one he had at no extra cost. Plus he had 18 months use of the lap top before it broke.

Letters are easy to write, however i may charge for my templates lol!!!!!!!!!