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(Post Link) post #1 of 30 Old 21-04-14 Thread Starter
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MacBook Pro - Apple TV - problem

So both LizR and I have MacBook Pros.

If Liz goes to iTunes she can stream a movie via Apple TV straight onto our Samsung Smart TV and it'll play all the way through.

If I do it it'll stream perfectly - but only for 2 minutes and then the TV reverts to the Apple home page. I then have to shut everything down and start again - two minutes later it reverts back to the home page.

I have been onto the Apple TV settings and it recognises the network. Everything seems to mirror Liz's computer settings but I still only get 2 minutes of video before the TV reverts to the menu screen.

I am pretty sure that all I need to do is adjust a setting on my computer but I have been through just about all I can think of but to no avail.

HELP!

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Paul,

Why do you need to stream from the laptop(s)?
Can't you do it directly on the Apple TV?
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(Post Link) post #3 of 30 Old 21-04-14 Thread Starter
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Quote:
Originally Posted by Tata4Now View Post
Paul,

Why do you need to stream from the laptop(s)?
Can't you do it directly on the Apple TV?

We have downloaded films that are not available from Apple or from other sources.

Also family films shot via our own cameras. These are held on the laptop hard drives, nowhere else - apart from backups. Apple TV should enable us to stream such items via our computer(s) directly onto the Smart TV - that was why I bought into it- loved the idea of using the TV screen as a monitor. It works - but only for two minutes before packing up (in my case) - hence my query.

Last edited by PaulR; 21-04-14 at 22:15.
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Aha, okay. Can you do it from Quicktime instead of itunes?

iTunes is a mess (on Windows) but Quicktime always runs nice 'n' smooth.
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Quote:
Originally Posted by Tata4Now View Post
Aha, okay. Can you do it from Quicktime instead of itunes?

iTunes is a mess (on Windows) but Quicktime always runs nice 'n' smooth.
My issue is that one Mac runs it perfectly - you can use the Smart TV as a monitor and play movies with no problem. The other Mac does the same thing BUT quits after 2 minutes- so I guess I have a settings issue there.

I am asking for help from any Mac users who may have experienced something similar.
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Quote:
Originally Posted by PaulR View Post
My issue is that one Mac runs it perfectly - you can use the Smart TV as a monitor and play movies with no problem. The other Mac does the same thing BUT quits after 2 minutes- so I guess I have a settings issue there.

I am asking for help from any Mac users who may have experienced something similar.
Not completely sure on this but i think only one device can log onto apple tv at anyone time?
 
(Post Link) post #7 of 30 Old 22-04-14 Thread Starter
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Originally Posted by CSR dog View Post
Not completely sure on this but i think only one device can log onto apple tv at anyone time?
You are right and I have only tried to use them singly.

One Mac, on it's own, streams seamlessly.
The other - again on it's own, will only stream for 2 minutes before cutting out.

This is driving me mad.
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What format are the movies in ?

Are you playing them directly from itunes to the ATV or are they playing on the MBPs and then being streamed to the ATV via Airplay ?


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(Post Link) post #9 of 30 Old 23-04-14 Thread Starter
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Via Airplay.
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Paul, have you ran software update on the Apple TV, there's been a couple recently ?
 
(Post Link) post #12 of 30 Old 24-04-14 Thread Starter
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Originally Posted by CSR dog View Post
I have thanks - no joy although they suggested I try the MBP discussion, I did but to no avail.
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Paul, have you ran software update on the Apple TV, there's been a couple recently ?
Good point! I'll try that - thanks.
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Before guessing at fixes, we need to know what model MBP it is and what version of OSX you are using? And you should make sure it is fully up-to-date.
When you say the TV revert to the menu screen, is that the menu of the TV or the Apple TV?
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Quote:
Originally Posted by jaydentaku View Post
Before guessing at fixes, we need to know what model MBP it is and what version of OSX you are using? And you should make sure it is fully up-to-date.
When you say the TV revert to the menu screen, is that the menu of the TV or the Apple TV?
MacBook Pro
Retina, Mid 2012
Processor 2.6 GHz Intel Core i7
Memory 8 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 1024 MB
Software OS X 10.9.2 (13C1021)

It reverts to the Apple TV menu on the TV screen whilst the MBP shows it as still playing on Apple TV on the MBP screen.
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Ok.

If this works fine on the other macbook, ruling out the apple tv for now is ok.

Turn off wifi on the macbook that has problems and try connecting to your router with an ethernet cable. Does that solve the issue?

If the problem still persists, you say it happens after two minutes. If you timed it, would it be exactly two minutes each time? Suggesting a service is starting, or is it random?

edit: are you viewing these movies via airplay or are you navigating to them via a menu on Apple TV?

Last edited by jaydentaku; 24-04-14 at 20:20.
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Quote:
Originally Posted by jaydentaku View Post
Ok.

If this works fine on the other macbook, ruling out the apple tv for now is ok.

Turn off wifi on the macbook that has problems and try connecting to your router with an ethernet cable. Does that solve the issue?

If the problem still persists, you say it happens after two minutes. If you timed it, would it be exactly two minutes each time? Suggesting a service is starting, or is it random?

edit: are you viewing these movies via airplay or are you navigating to them via a menu on Apple TV?
Hmm - I'll try the ethernet option but I really do not think that is the solution.

It is exactly 2 minutes each time.

I open up iTunes, go to the chosen film, click on the Apple TV icon (having selected the correct icon on the SMART TV) , press play and off we go. It streams perfectly - for two minutes.

I do just the same on the other MBP (exactly the same OSX btw) and it streams continuously with no cut off.

So - I am thinking that there must a setting I have missed on the one that makes the TV cut the link after two minutes.
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MacBook Pro - Apple TV - problem

If it is exactly two minutes each time, then I suggest you check your MacBooks settings, especially for such things like screensavers, sleep after no activity, obvious stuff like that. From there, if it's not that obvious, note the exact time it shuts of on the MacBook and look for entries in the Console app for that date stamp


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Quote:
Originally Posted by jaydentaku View Post
If it is exactly two minutes each time, then I suggest you check your MacBooks settings, especially for such things like screensavers, sleep after no activity, obvious stuff like that. From there, if it's not that obvious, note the exact time it shuts of on the MacBook and look for entries in the Console app for that date stamp


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I am with you with the obvious - nothing I can see is set to shut down after 2 minutes (screensavers etc). I have checked.

Sorry but I am not particularly IT literate so have no idea what:-

"look for entries in the Console app for that date stamp "

actually means - sorry not being sarcastic but I really am that thick IT wise.

I do appreciate that you are trying to help btw.

Last edited by PaulR; 24-04-14 at 21:03.
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The console will have any crashes or "events" logged with Info on what it was and what caused the crash. I appreciate that this is a bit much for the average user. The Genius Bar at an apple store will be able to help though.

It's difficult diagnosing an issue without being In front of it.

Can you try turning off home sharing then back on again on MacBook and Apple TV if it has the option.



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Can you try turning off home sharing then back on again on MacBook and Apple TV if it has the option.

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Now I know I am truly stupid - I have no idea where to find "home sharing".

I have looked - honest.


My nearest "Genius Bar" is 50 miles away but it may be worth a shot.
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If you search google for 'enable home sharing', and you will find loads of guides. Just turn it off and on again. It's definitely work a shot.

Ringing apple is a better bet, as you can't take the problem with you to the store.


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Originally Posted by jaydentaku View Post
If you search google for 'enable home sharing', and you will find loads of guides. Just turn it off and on again. It's definitely work a shot.

Ringing apple is a better bet, as you can't take the problem with you to the store.


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OK - I'll do the google option.

Take the problem an Apple store? - I guess there would be no reason why my MBP could not stream to their Apple TV and if it cuts out after 2 mins maybe I'll get an answer.
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To diagnose an issue methodically, you need to check and eliminate all the variables. I would be checking the Apple TV, the second MacBook and your network for clues. Which is why a call to apple is better than just the MacBook at the store. They will be able to check everything. Whilst the MacBook may seem the most logical culprit, experience tells me to never make assumptions with computers and networks. This might be a codependent issue that can only replicate with two or more items.


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But yes, there is no harm in taking it. It just means that the odds are not in your favour.


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