2016 . . . .Year
AO Silver Member
Join Date: May 2007
Location: United Kingdom
County: East Dunbartonshire
Unauthorised in game purchases on XBox360
For 3 months now we have been going round in circles with Microsoft and EA Sports, to no avail however wonder if anyone will be able to advise. I'll try to keep it brief.
Christmas time my boy gets XBox360 and FIFA14. Happy days.
Fast forward a month and as part of his 10th Birthday present we have paid for xBox Live for 1year plus made a one off £20 in game purchase. Purchase made by my wife using her credit card.
One week later, we have a series of bills totalling £156 for in game purchasing of FIFA points, despite having parental controls in place. It seems the console stored the card details and thus no password was needed to make these purchases. Case raised with Microsoft to no avail. As far as they are concerned, purchases were made in our house on our console and as such are authorised.
Fast forward a few more days, and NONE of the purchased content is accessible, neither the original £20 purchase nor the subsequent unauthorised points purchases. It would appear that there is an age restriction of 14 on this content, so with my son being 10 his package is now restricted - despite the purchase having been made with no problems using his details in the first instance.
In summary we are £176 down on purchases which it would seem he is no longer allowed to access. We were honest about his age when registering for obvious reason so feel we are being punished for this honesty. He initially was able to access the extras but this privilege was subsequently withdrawn - in my eyes this now constitutes theft. EA Sports say they are aware of the problem but have no solution as it is an EULA issue, and that the purchases were made via Microsoft so we should contact them as they are the seller. Microsoft are sticking by their guns and refusing any assistance whatsoever as they have paid EA, and referred us to the credit card company to recover monies. They too can do nothing apparently.
Can anyone advise where we stand legally? The product has been sold by them to a user deemed to be under age and privileges withdrawn, yet no refund is forthcoming. Personally would like it all to be wiped, money refunded and he can just live with the game in its basic form until he is 14. To say we're ****ed off is an understatement...........
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