Not good, Virgin, and I'd dump them if I could.
I just had a new Virgin wireless router hub (the big, vertical, ugly, black Netgear made thing with the intense flashing blue light) for my internet only service that I pay £27.50 a month for. No instruction manual left and I wasn't there when the installer called. Mobile phones drop out regularly on it so much so that my daughter was connecting via next door's open system before I reinstalled my own Netgear unit for wireless use, relegating Virgin's offering to use as a cable modem only.
Think I'm paying for the 60 Mbit/sec "large" broadband service (not really sure any more) but can only get 10 Mbit/sec download speed and one tenth of that on upload. Service is laggy and reminds me of the old days of modems where the contention ratio was so poor that it looked like the modems weren't working.
I really hate Virgin.