Global Mod Team
Join Date: Nov 2002
Location: Congleton - The centre of
Internet dropouts on wifi
This is an issue which has been going on for 2 years, dunno why I'm only just posting about it. It's a bit of a long one I'm afraid.
It all started when a god chewed through my phone cable. This got replaced by BT.
The dog then chewed through the new one. I replaced it myself (and later found I'm not supposed to, which explains why I could only source internal cables.)
Some time later, I realised that I was getting some drop-outs, and instantly thought of the new cabling. Looks for chewed bits, but it seemed fine.
Eventually, problem got bad enough, and I got annoyed enough that I called out the engineers again, who did replace my cabling with the proper stuff, did checks, declared it all fine.
Dropouts continued, but fell to maybe once per day for just a minute or two. Called engineers again. This time, did a check and said that an error count called 'FEC' was gradually rising on my line whenever anything happened (such as a phone call). When this reached a certain level, this caused the internet to drop out while it reset. He diagnosed this problem as being off site, and changed the cable pair which I was on between my house and the local box.
No improvement, but further attempts to get a proper fix met with less useful support and less useful engineers. Basically Tiscali and BT couldn't agree on ficing something expensive and at the exchange. Eventually I got fed up of the hassle, accepted a 5 second dropout once a day, and gave up.
More recently, my dropouts have increased again. It seems to have happened at the same time as swapping our cordless phones for a different model.
So yesterday, I disconnected and switched off all the house phones. Bit of a limited test time, but no drop-outs during that period.
So, are the phones causing the problem?
And if they are, is it because of this mystical 'FEC' - in which case there's nothing I can do about it?
Or is it the DECT technology interfering with my wifi signal? If so, will changing wifi channel fix it? (and how do I do so without everything crapping out!?
The symptom of the dropouts is that the router stays green-lighted. The computer seemingly stays connected to the network, but claims the network has no internet connection. Could that still be a network issue, despite reporting as an internet issue?
Thanks if you've been willing to read this essay. Thanks even more if you can help!
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