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(Post Link) post #1 of 8 Old 16-01-16 Thread Starter
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Blank messages?

Hi

Until a couple of days ago I've been receiving messages fine but now when I get them they are blank with just the name of the sender in the main body of the message? However I can read the message on the desktop view?

I have not changed any settings either.
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What kind of device and browser are you using, if you are using the app have you tried to uninstall and then reinstall the app to see if that fixes the issue.

Thank you so much

~ Glenda
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(Post Link) post #3 of 8 Old 18-01-16 Thread Starter
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Hi

I'm using a Samsung galaxy s5 and Google Chrome. I have not tried uninstalling maybe I should try that.
Thanks
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Quote:
Originally Posted by Griff of gwent View Post
Hi

I'm using a Samsung galaxy s5 and Google Chrome. I have not tried uninstalling maybe I should try that.
Thanks
What Android OS are you on?

It should work for anything higher that 4.2....however I notice with the Moto G Android 4.4.4, it lags quite a bit and sometimes even failing when it takes too long.

Lee
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(Post Link) post #5 of 8 Old 22-01-16 Thread Starter
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It seems to be working OK now but thanks for the help. :-)
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Glad to hear. Let us know if this starts happening again and we'll see how we can get that resolved. Should it happen again, please take a screenshot of the blank messages so we can present it to the tech team to give them a better idea of what the issue looks like.

~Sheena
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I have the same problem on an iphone5s running latest version of iOS and safari
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Can you post a screenshot of what you are seeing?

Kevin
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