Auto Guide....Utterly Incompetent?!? Update's even worse! - Alfa Romeo Forum
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(Post Link) post #1 of 29 Old 24-01-14 Thread Starter
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Auto Guide....Utterly Incompetent?!? Update's even worse!

After waiting for 3 months for them to update autoguide after enforcing their utterly incompetent last effort....I do believe they have just made it worse.

Just updated autoguide....safe to say, it's still a sack of ****,

Crashed 3 times within the first 2 mins. Rebooted the IPAD (normally the most reliable of my three apple devices)
My Iphone 3GS.....crashed before I opened anything
Ditto my 4s.....
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We are working on it. It is an issue with Iphones and the app, Tapatalk is having the same issue. Hoping to resolve it soon.

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Tapatalk is working just fine on the other forums I visit

Latest iOS, latest Tapatalk. No issues whatsoever
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(Post Link) post #4 of 29 Old 27-01-14 Thread Starter
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Auto Guide....Utterly Incompetent?!? Update's even worse!

Ditto, tapatalk is fine ( as stated in my other posts), they claimed before that tapatalk was having issues, but it simply not trie, just wish I knew what the autoguide IT guys have done to royally mess up the software.

The fact they didn't even sort the signature issue shows how much effort they put into the upgrade

Bring back tapatalk


[color=gray]Sent from AutoGuide.com Free App[/color]

Last edited by giblets46; 27-01-14 at 19:53.
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(Post Link) post #5 of 29 Old 28-01-14 Thread Starter
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Auto Guide....Utterly Incompetent?!? Update's even worse!

Just a bit more info, realised I am on another forum which has auto guide ( Peugeotforums), whilst this is not perfect, it is far more stable than browsing alfaowner, though it did still freeze and crash my 3GS, alfa owner is completely unusable

Incidentally their signature works properly too.

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Last edited by giblets46; 29-01-14 at 06:02.
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I don't know how clearer I can be on the issue,

The app IS TAPATALK our app is a branded version of tapatalk, they are the ones that create and fix the bugs, we paid for the branded version becasue tapatalk when you add them to your forum has access to ALL user information, and being a company from China, and them not sharing what information is pulled we paid to get the branded app so it is supported on our server.

The issues have been brought up to the owner of tapatalk and he assures us the issues are being fixed. So now we wait.

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Would it be worth going back to the original tapatalk that people were
using beforehand until this issue has been resolved. At the moment AO
is losing the credibility war it would appear. Because of those things
called perceptions that are stronger than facts, it really doesn't matter
whose fault it really is, Admin is going to take the blame.



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We will not go back to tapatalk on any site. Unfortunately it is not an option.

I know that is not the answer you all want to hear, but a third party app on our sites is not something that allows us to grantee our user/site information is safe.

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So you would rather it be almost completely unusable then?

Excellent customer service skills, i tip my hat to you
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(Post Link) post #10 of 29 Old 30-01-14 Thread Starter
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OK,
so what you are saying is that it is simply a Tapatalk site, with very simple changes.
Therefore it can only be concluded, bearing in mind my experience with the NINE other forums I have on tapatalk, and other forums on autoguide, that the problem lies with the interface between Alfaowner and Autoguide?
Evidence of this:
  • Working signature on other autoguide forums
  • Other forums more stable than Alfaowner
  • Other issues (eg participated threads) that have been noted
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Fiat Forum use a re-skinned Tapatalk browser without issue.
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You can leave feedback on the AutoGuide of in the app store in the feedback section. We use this feedback when we update the app.

- dm, community support
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(Post Link) post #13 of 29 Old 01-02-14 Thread Starter
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Auto Guide....Utterly Incompetent?!? Update's even worse!

Never mind updating it, can we just have it working, on my ipad, the most stable of my devices, tried to read a single thread ( 3pages long) last night, crashed 11 times... Since opening up, 10 mins ago, that's 8 crashes...
Can read tapatalk for 30-40 mins, it might crash once


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Have you tried an uninstall, but also clearing the data for the app on your phone.

Tapatalk and Our app are the same, the issues wont change by adding tapatalk.

HB
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Forgive my ignorance and relative technophobia, but when nobody whatsoever reported any issues with Tapatalk at all, why was it disabled?

As i understand, and please correct me if i am wrong, Autoguide is VerticalScopes own version and allows you (VS) to choose who advertises on your app, therefore generating you a revenue which, lets face it, is what you run your company for. You wouldnt be in the business if it wasnt. You have to admit though, your app doesnt work. You might not be able to replicate all the issues that users are experiencing, what is different at your end for it to work almost perfectly whereas AO users find it completely unusable? Apart from a business and revenue generating point of view, is there any other reason why AO cannot be reinstalled onto Tapatalk?

I personally dont use text only browsers, i am quite happy using Safari on the iPhone but i am getting so frustrated on everyones behalf. I can see where they are coming from. Even the little things like the silly auto signature that cannot be disabled despite many users doing it time and time again, only for it to reinstate itself and despite many polite requests for this to be fixed

What is so difficult with this app that cant be sorted, whereas tapatalk worked just fine?

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(Post Link) post #16 of 29 Old 05-02-14 Thread Starter
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Quote:
Originally Posted by Admin_Support View Post
Have you tried an uninstall, but also clearing the data for the app on your phone.

Tapatalk and Our app are the same, the issues wont change by adding tapatalk.

HB

I'm glad you've implicated yourselves, it's not Auto guide, then it is this forum...( the signature works on other forums on auto guide for example, they are also more stable ), in which case even more reason to get it sorted


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We have the signature issue reported and are hoping it will be resolved soon. We have to wait on TapaTalk to fix it for us. The app issues you face we face as well. When I use the app on my IPhone 4s I get redirects to the app store for a stupid game I will never download just like you. But this issue is not solely on our app. I have encountered it on a few apps on my phone like Facebook and ImgFav. The redirect issue is highly annoying to us as much as it is for users. We have spent weeks trying to block ads, networks, ad categories yet these pesky buggers keep coming back. The only resolution for this issue we have currently is upgrading to the Paid app. This version of the app is Ad free and does not have the redirect issue that is causing a suitcase worth of problems. I know it is not the answer you're looking for but it is the best option at this current moment.

Cheers,

~ dm, community support
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Just downloaded this in the hope that the bugs have been fixed, i can get from the browse nain bit to south scotland events then game over and it crashes
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(Post Link) post #19 of 29 Old 25-02-14 Thread Starter
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No update to the app, but it does seem to be a little more stable the last couple of weeks.


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(Post Link) post #20 of 29 Old 06-03-14 Thread Starter
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Christ on a bike, I'm posting this from my 3GS!!! I've not even been able to read a single forum on this device since october!(?)


Any spelling/ grammatical errors are purely there to annoy!
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Quote:
Originally Posted by giblets46 View Post
Christ on a bike, I'm posting this from my 3GS!!! I've not even been able to read a single forum on this device since october!(?)


Any spelling/ grammatical errors are purely there to annoy!
There was a minor software update on the server. Is the app still crashing on you?

AS
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(Post Link) post #22 of 29 Old 07-03-14 Thread Starter
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It crashes occasionally ( to an acceptable level), 100% better than before, it was unusable on my 3GS (literally would crash before you could open a thread), now I can read and post on that too, think you may have found a source for many of the issues


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This update crashes constantly. It won't even allow me to log in. Total rubbish...
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The autoguide seems to work okay on a samsung s4, for now anyway
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This app is still awful! Does anyone actually mind that the Tapatalk info is held in China? I use it for every other forum apart from AO. If they want to sell my information what's going to happen? Someone will find out I have a 147, like rock music, technology, exercise, own an android phone. Now I think about it it's probably too late. My identity has probably already been stolen.

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