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(Post Link) post #1 of 11 Old 11-12-16 Thread Starter
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Premio Account reverted to Basic

Even though i have made a payment that went through, and even got welcome email, my account has went back to "Basic". Is this something that happens to everyone when subscription is renewed, or there is some issue with my account only?
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When did you pay for Premio ?
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(Post Link) post #3 of 11 Old 11-12-16 Thread Starter
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5 days ago, the moment i got notification about premio acc expiring. PMed you paypal transaction ID

EDIT: couldn't send PM, i've reached quota for basic account

Last edited by BobanR; 11-12-16 at 11:29.
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I was just checking that it was recently & that it wasn't a year old Premio account that had expired.

Don't send the PM to me, I'll highlight this thread to Admin_Support.
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(Post Link) post #5 of 11 Old 11-12-16 Thread Starter
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Thank you!
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Hi,

Did you happen to get any error messages when you tried to make the payment?

~Sheena
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(Post Link) post #7 of 11 Old 12-12-16 Thread Starter
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No, payment went through...i can email you screenshot and transaction ID
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I've sent you an email for this.

Kyle
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(Post Link) post #9 of 11 Old 12-12-16 Thread Starter
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I have replied to email within minutes after I got it, but still nothing happens... Not sure why is this taking so long?

Last edited by BobanR; 12-12-16 at 21:17.
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(Post Link) post #10 of 11 Old 13-12-16 Thread Starter
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C'mon, it's not that hard to at least reply to an email?
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Sorry, Kyle is out of office till tomorrow and he'll be able to update you then. We have to send the request for payment confirmation, and this usually takes a day or so in anycase.

Kevin
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