Niall, I hope you guys notice that this is an unresolved issue from nearly 1 year ago!
lotok raised this issue in November last year. And his/her issue is still not resolved.
It is still happening for new users.
The fact that lotok still posts here is a miracle and the fact that lotok is still trying to provide feedback for the problem is just un-efing-believable. (thanks lotok, we mods appreciate your feedback)
Please excuse the harsh words, but AO is well past beginning to feel like the 'ignored' black sheep of the Autoguide family.
*ahem, ahem* (nearly 12 months and still not resolved) ahem,ahem*
(Is this not slightly embarrassing to you????????)
Please can you escalate this issue above other Autoguide forum issues to the highest priority level so we can see some sort of progress for AO users?
We (I) are (am) fed up of having to hand out hollow excuses.