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(Post Link) post #1 of 8 Old 21-10-16 Thread Starter
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Changing Email in CP (Chrome Browser)

I've attempted to change my contact email in User CP but it hasnt worked

i fill in 'Password to continue' field and complete both email fields with new email, press submit button but it doesn't work... submit button changes colour when hovering cursor over it but left clicking does nothing, no errors, no page loading icon in tab bar.

might be me missing something obvious, anyone have any thoughts?
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What skin are you using ? Try switching to one of the Classic skins to see if it works there, the option to change skins is in a dropdown at the bottom left of the page.
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(Post Link) post #3 of 8 Old 21-10-16 Thread Starter
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using 'Full - Dark' originally

repeated motions using Classic 1 & Classic 2, in both instances 'Save Changes' button remains greyed out
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Hey there

While you are typing out your new password, are the red x's in the list below the field turning to blue checkmarks? All of these requirements need to be met in order for the Save Changes button to become active. Can you confirm that you've been meeting them all?

Dayle
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(Post Link) post #5 of 8 Old 24-10-16 Thread Starter
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Im not typing a new password im using existing password to make changes leaving the new password section blank and trying to change my email address
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Can you clear your cache and try saving your email once again.

Thank you

~ Glenda
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(Post Link) post #7 of 8 Old 25-10-16 Thread Starter
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tried again after clearing cache but to no avail, attempted to do it in Microsoft Edge, Edge crashed repeatedly at various stages of accessing and logging in to AO (another reason i use chrome) off to try it on Win 7 in IE i think.

Edit:- clean build of Windows 7 with IE8 (i.e. clean cache/no history) all the same symptoms as above in Classic I, Classic II and Full - Dark.

is this the kind of thing Admin can fix or is it only the user who can update details?

Last edited by richydraper; 25-10-16 at 21:07.
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If you send me a PM with what you want your new email to be, I'll update it for you.

Lee
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