I thought I've
something more to
AO Silver Member
Join Date: Nov 2006
I don't know about rent and public liability insurance charges in the UK, but in Ireland these two alone can kill any business. I'm not surprised, that for parts (and for books, and for consumer products and basically for everything else) people use the internet to get the same items cheaper, either from the UK, or from Germany, or even from the US. You are right, Ireland is a small market. I came from Hungary, that's a small market too, and we don't even speak the same language as any of our neighbours (or in fact anybody else in the world). But there is a big difference.
Everywhere else in the world for any service I can choose two out of these three things: time, quality, price. In Ireland, I can choose one. If you cannot beat the price you should be able to beat the level of service you provide. Small things. If you promise to arrive at 10 am, then be there rather 5 minutes early than 1 minute late. If you promise to call back, do so. If you give the car back to the customer, make sure it's clean, and there are no leftover screws rolling under the front seat. Small, inexpensive things, only have to pay a little attention and being a little bit more considerate than the competition.
For me, trust is the base of every relationship (both personal and professional). If I trust you that you call me back because you promised to do so, and you don't, how can I expect to trust you my car, if you already fail in the small, inexpensive, little things.
("you" is general, not kmac or in fact anybody on this forum)