Call me old fashioned but, as a business owner, I pride myself on good customer service. My customers get excellent service.
Is this why it f's me off when I spend hours of my day, day after day, doing things like today for example:
1) I call my news suppliers, they have not supplied all of the newspapers/magazines (but invoiced me for them), they have not properly credited my returns etc etc etc. This happens EVERY DAY!. (30-45 minutes 'wasted').
2) I call my bank, they have lost 40 cheques (for the fourth time in two years, that's 160 cheques). It will take them at least 7 days to deal with my fax with the cheque details. (20 mins wasted)
3) I chase up, for the fourth time an item ordered over the net. No joy, so now I call my credit card company for them to collect from the company. 50-60 mins wasted).
4) Now for the afternoon....
I am finding that so often so much of my time (about 2-3 hours a day, every day) is spent sorting out companies, where I am the customer!
I get to the end of the day and feel like a miserable git for complaining so much, but know if I didn't I would be skint.
Tell me its just me and there is hope - please!