Miserable git! - Alfa Romeo Forum
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(Post Link) post #1 of 7 Old 07-11-07 Thread Starter
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Miserable git!



Call me old fashioned but, as a business owner, I pride myself on good customer service. My customers get excellent service.

Is this why it f's me off when I spend hours of my day, day after day, doing things like today for example:

1) I call my news suppliers, they have not supplied all of the newspapers/magazines (but invoiced me for them), they have not properly credited my returns etc etc etc. This happens EVERY DAY!. (30-45 minutes 'wasted').
2) I call my bank, they have lost 40 cheques (for the fourth time in two years, that's 160 cheques). It will take them at least 7 days to deal with my fax with the cheque details. (20 mins wasted)
3) I chase up, for the fourth time an item ordered over the net. No joy, so now I call my credit card company for them to collect from the company. 50-60 mins wasted).
4) Now for the afternoon....

I am finding that so often so much of my time (about 2-3 hours a day, every day) is spent sorting out companies, where I am the customer!

I get to the end of the day and feel like a miserable git for complaining so much, but know if I didn't I would be skint.

Tell me its just me and there is hope - please!

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Re: Miserable git!

You're doing the right thing mate. You should persevere
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emgee
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Re: Miserable git!

I nicked a Wispa earlier as well.
 
(Post Link) post #4 of 7 Old 07-11-07 Thread Starter
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Re: Miserable git!

Quote:
Originally Posted by emgee View Post
I nicked a Wispa earlier as well.

I know, I saw you on the CCTV!

But I dont mind 'cause you are going to sell your Fiat and get an Alfa - you'll need the money for repairs!

Thank you for supporting your local independent shop.
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emgee
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Re: Miserable git!

[QUOTE=alfajester;1378149]I know, I saw you on the CCTV!
QUOTE]

Quote:
Originally Posted by alfajester View Post
you are going to sell your Fiat and get an Alfa - you'll need the money for repairs!
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Re: Miserable git!

Totally agree. Probably 50% of my time is spent cat herding; trying to get people to do what they are paid to do but don't unless you nag, rant, and threaten
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robk147
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Re: Miserable git!

No, you're not being miserable IMO. Companies providing **** service should be held accountable, just stick to the facts and be persistent until you get the result you want. I had a bit of a rant at BT this afternoon because they tried to charge me over £100 for an engineer visit to my flat (3 phone line faults in 6 months). When the engineer came he even said to my face that there would be no charge raised then lo and behold the bill comes and they've charged me trying to insinuate it's my fault. I used to deal with this kind of thing in my job so know the process inside out, after a 20 minute 'discussion' on the phone the charge was removed
 
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