Warranty Work - They're Only Making Plans For 'Nigel' - Alfa Romeo Forum
You are currently unregistered, register for more features.    
Rant Room Clean ranting only - No Swearing!

Reply
 
Thread Tools
(Post Link) post #1 of 43 Old 12-10-07 Thread Starter
Status: -
AO Platinum Member
 
nomad's Avatar
 
Join Date: Aug 2006
County: -
Posts: 43,564

Member car:

RRS TDV8 HSE

Madness Warranty Work - They're Only Making Plans For 'Nigel'

My warranty work saga continues

For those of you who know me you'll get why the PM below really fcked me off this morning and.....

for those of you that don't I'll pop in a small clue

Quote:
Originally Posted by Desira Norwich

Nigel <<<=============
Sorry to hear you still feel this way. Maybe your next visit will be a better experience.
I will start by lending you my Brera demo, or whatever I've got that you want to try. Just let me know when your due.
Regards
A very nice loan car offer indeed but I'd prefer a f:swear:king 'phone call from the Service Department saying they've got a properly ordered carpet - the actual part number is a mystery to them apparently - and a seat base and we can fix it ASAP !!

When I brought the Brera I thought I was moving from a 'budget brand' - SEAT - to a 'premium brand'.... but why does the 'Customer Service Experience' actually make it feel like I've gone the other way

Why Oh Why didn't I buy a Lexus

[SIGPIC][/SIGPIC]
And I will strike down upon thee with great vengeance and furious anger those who attempt to poison and destroy my brothers. And you will know I am the Nomes when I lay my vengeance upon you.
AO Bratpacker No1
D I L L I G A F
*Muppet Attack Mode Activated*
nomad is offline  
Sponsored Links
Advertisement
 
Status: -
 
Join Date: Sep 2007
Posts: 182
Re: Warranty Work - They're Only Making Plans For 'Nigel'

I don't know. We had the Lexi brochure delivered, sat in the front yard and discussed which 2 we could purchase in loud posh voices, they are nice, but they don't have the je ne sais qua (still unable to spell French words) of the Alfa. I hope that the customer services dept give you a phone call.
kat156 is offline  
Status: -
AO Silver Member
 
bigredshaza's Avatar
 
Join Date: Jul 2006
Posts: 1,411

Member car:

A big black car.

Re: Warranty Work - They're Only Making Plans For 'Nigel'

Quote:
Originally Posted by nomad View Post


When I brought the Brera I thought I was moving from a 'budget brand' - SEAT - to a 'premium brand'.... but why does the 'Customer Service Experience' actually make it feel like I've gone the other way

Why Oh Why didn't I buy a Lexus
I'm sure that someone will be along shortly to tell you that this is just part of the fun of being an Alfa owner, to stop complaining and to be thankful that Alfa UK are in the process of improving the brand. (and that Lexus models suffer with unreliability issues, which they don't)
bigredshaza is offline  
Status: The BSD says konnichiwa
Global Mod Team
 
BigFoot's Avatar
 
Join Date: Jul 2003
Location: Japan
County: Tokyo
Posts: 114,689
Re: Warranty Work - They're Only Making Plans For 'Nigel'

Sorry to read this nomes

You should ask him to loan you an 8c
BigFoot is offline  
Status: -
AO Platinum Member
 
Gary Slegg's Avatar
 
Join Date: Feb 2006
Location: North Wales
Posts: 16,710
Re: Warranty Work - They're Only Making Plans For 'Nigel'

Oh come on Nomad, what's the problem. Surely you don't really expect them to know who their customers are, what the part numbers are for the cars they sell, or indeed how to fix it. Just 'cos you can perform miracles doesn't mean that Desira of Norwhich can. Just be thankful the monkeys bothered sending you an email at all - after all, you only spent &#163;25,000+ with them

Gary Slegg is offline  
(Post Link) post #6 of 43 Old 12-10-07 Thread Starter
Status: -
AO Platinum Member
 
nomad's Avatar
 
Join Date: Aug 2006
County: -
Posts: 43,564

Member car:

RRS TDV8 HSE

Re: Warranty Work - They're Only Making Plans For 'Nigel'



nomad is offline  
Status: -
AO Platinum Member
 
Gary Slegg's Avatar
 
Join Date: Feb 2006
Location: North Wales
Posts: 16,710
Re: Warranty Work - They're Only Making Plans For 'Nigel'

Being serious for a moment though - I do wonder if there is an actual dealer out there which can do a good job. I always thought Mango's was supposed to be good, but having read Hunter's problems I'm now not so sure
Gary Slegg is offline  
(Post Link) post #8 of 43 Old 12-10-07 Thread Starter
Status: -
AO Platinum Member
 
nomad's Avatar
 
Join Date: Aug 2006
County: -
Posts: 43,564

Member car:

RRS TDV8 HSE

Re: Warranty Work - They're Only Making Plans For 'Nigel'

Seems the HR's still have their good rep intact Gary !!

As they're just down the road from here maybe I should pop in there
nomad is offline  
Status: -
AO Platinum Member
 
Gary Slegg's Avatar
 
Join Date: Feb 2006
Location: North Wales
Posts: 16,710
Re: Warranty Work - They're Only Making Plans For 'Nigel'

Quote:
Originally Posted by nomad View Post
Seems the HR's still have their good rep intact Gary !!

As they're just down the road from here maybe I should pop in there
True, I've not heard anyone with a genuine gripe against HR, so perhaps they are worth a visit
Gary Slegg is offline  
PT14
Status: - Update
Guest
 
Posts: n/a
Re: Warranty Work - They're Only Making Plans For 'Nigel'

Quote:
Originally Posted by bigredshaza View Post
I'm sure that someone will be along shortly to tell you that this is just part of the fun of being an Alfa owner, to stop complaining and to be thankful that Alfa UK are in the process of improving the brand. (and that Lexus models suffer with unreliability issues, which they don't)
Well Ateco in Australia are also trying to improve their service.

I go sailing on Wednesdays with my brother and a few weeks ago someone with a towbar rolled back on my car and managed to knock out the lower bar of the grille on my car. I was so cheesed off I decided to ring the dealers using a mobile from the boat to see what the damage repair would cost. The service manager said he would ring me back with the cost. An hour later I rang back and got the same story. Tried ringing three times that day and still got the ''I'll ring you back straight away" blurb. He never did call me back.

Next day I ring back because the service manager still hadn't called. I had a bit of a go at him and how common business courtesy was lacking with Alfa. He totally agreed with me and said he was brought in to rectify that perception. Can anyone see the irony in that.

He finally quotes me $290AU for the grille and says that to replace the grille is only a small job and labour costs were negligible. Just a couple of screws he says.

I thought that was fair enough and asked him to get one in for me. They get it in and in true Alfa tradition the job that was supposed to take only a few minutes was 2 and a half hours labour. They had to remove the bumper to change the grille. Shhheeeesssh. The labour cost much more than the grille itself. There is more to this sad tale which I'll save for another thread.
 
Status: It's the silly season
AO Gold Member
 
GTVDAD's Avatar
 
Join Date: Apr 2007
Location: Plett
County: South Africa
Posts: 9,805
Garage

Member car:

Mito QV

Re: Warranty Work - They're Only Making Plans For 'Nigel'

O dear, not still going on....
GTVDAD is offline  
Status: frenzied burrowing
AO Platinum Member
 
Fraser's Avatar
 
Join Date: Mar 2003
Location: United Kingdom
County: South Lanarkshire
Posts: 19,680
Re: Warranty Work - They're Only Making Plans For 'Nigel'

Definately some dealers out there who want their botties smacked - Desira seem to be one of them.
Fraser is offline  
Status: 159 Hunted......
AO Platinum Member
 
dpat's Avatar
 
Join Date: Sep 2004
Location: United Kingdom
County: Cheshire
Posts: 32,436
Re: Warranty Work - They're Only Making Plans For 'Nigel'

Nigel

Sorry Nomes

all I can say on the mattter is that ES Jones in Flintshire have been very good to me so far and put other dealers in my neck of the woods to shame

did you really want a Lexus
dpat is offline  
Status: So good I did it thrice
AO Silver Member
 
PC7671's Avatar
 
Join Date: Mar 2007
Location: A4074
Posts: 2,082
Garage
Re: Warranty Work - They're Only Making Plans For 'Nigel'

If it was my &#163;25,000+ I'd be gutted. But as you mention Lexus here's a story. Lady I work with very 'nice',knows nothing about cars.Took her 8 year old Toyota avenses in for it's MOT and service on a Friday. Good morning Madam would you like to take a top of the range lexus as a loan car? infact why don't you keep it for the weekend.

Bare in mind this is someone driving a &#163;3000 car has it serviced once a year not shown any interest in getting a new one.

Monday Morning takes it back and signs on the dotted line for a &#163;23K car. For no effort what so ever.

It makes good business sense to treat your costumer's right.

156 2.0 jts Lusso Sportwagon,Vela Blue,Tan Leather, Bose.(Gone)
GTV 3.0 V6 24v Lusso, Rosso Red, Black Leather. (Gone)
Giulietta Cloverleaf 1750tbi, 8C Competizione Rosso, Black heated Leather, Bose
PC7671 is offline  
(Post Link) post #15 of 43 Old 12-10-07 Thread Starter
Status: -
AO Platinum Member
 
nomad's Avatar
 
Join Date: Aug 2006
County: -
Posts: 43,564

Member car:

RRS TDV8 HSE

Re: Warranty Work - They're Only Making Plans For 'Nigel'

Quote:
Originally Posted by PT14 View Post
I go sailing on Wednesdays with my brother and a few weeks ago someone with a towbar rolled back on my car and managed to knock out the lower bar of the grille on my car. I was so cheesed off I decided to ring the dealers using a mobile from the boat to see what the damage repair would cost. The service manager said he would ring me back with the cost. An hour later I rang back and got the same story. Tried ringing three times that day and still got the ''I'll ring you back straight away" blurb. He never did call me back.

Next day I ring back because the service manager still hadn't called. I had a bit of a go at him and how common business courtesy was lacking with Alfa. He totally agreed with me and said he was brought in to rectify that perception. Can anyone see the irony in that.
I pre-arranged a meeting with Desira's Service Manager (two weeks notice) who promptly f:swear:ked off to lunch without telling anyone as I arrived !!

The complete t:swear:t !!
nomad is offline  
(Post Link) post #16 of 43 Old 12-10-07 Thread Starter
Status: -
AO Platinum Member
 
nomad's Avatar
 
Join Date: Aug 2006
County: -
Posts: 43,564

Member car:

RRS TDV8 HSE

Re: Warranty Work - They're Only Making Plans For 'Nigel'

Quote:
Originally Posted by PC7671 View Post
It makes good business sense to treat your costumer's right.
Yes indeed fella... yes indeed !!
nomad is offline  
Status: -
AO Platinum Member
 
Kevin Slegg's Avatar
 
Join Date: Feb 2006
Location: United Kingdom
County: Surrey
Posts: 15,298
Re: Warranty Work - They're Only Making Plans For 'Nigel'

Not good - shame that Alfa UK's internal reports say that their customer service is improving
Kevin Slegg is offline  
(Post Link) post #18 of 43 Old 12-10-07 Thread Starter
Status: -
AO Platinum Member
 
nomad's Avatar
 
Join Date: Aug 2006
County: -
Posts: 43,564

Member car:

RRS TDV8 HSE

Re: Warranty Work - They're Only Making Plans For 'Nigel'

Quote:
Originally Posted by dpat View Post
did you really want a Lexus
Yes Bunster I did... but they just didn't have that appeal that the Brera's got !!

Fantastic cars but just a bit dull like !!
nomad is offline  
Status: The BSD says konnichiwa
Global Mod Team
 
BigFoot's Avatar
 
Join Date: Jul 2003
Location: Japan
County: Tokyo
Posts: 114,689
Re: Warranty Work - They're Only Making Plans For 'Nigel'

Quote:
Originally Posted by nomad
Seems the HR's still have their good rep intact Gary !!

As they're just down the road from here maybe I should pop in there
Can't hurt to try another dealer


Plus, maybe their loan car could end up being a little better
BigFoot is offline  
Status: The BSD says konnichiwa
Global Mod Team
 
BigFoot's Avatar
 
Join Date: Jul 2003
Location: Japan
County: Tokyo
Posts: 114,689
Re: Warranty Work - They're Only Making Plans For 'Nigel'

Quote:
Originally Posted by nomad
Yes Bunster I did... but they just didn't have that appeal that the Brera's got !!

Fantastic cars but just a bit dull like !!
The "IS-F" is pretty good
BigFoot is offline  
(Post Link) post #21 of 43 Old 12-10-07 Thread Starter
Status: -
AO Platinum Member
 
nomad's Avatar
 
Join Date: Aug 2006
County: -
Posts: 43,564

Member car:

RRS TDV8 HSE

Re: Warranty Work - They're Only Making Plans For 'Nigel'

Quote:
Originally Posted by BigFoot View Post
Can't hurt to try another dealer
The way I'm feeling ATM I might hurt my current dealer !!



Quote:
Originally Posted by BigFoot View Post
Plus, maybe their loan car could end up being a little better
You mean not filthy dirty and with some fuel in it

nomad is offline  
(Post Link) post #22 of 43 Old 12-10-07 Thread Starter
Status: -
AO Platinum Member
 
nomad's Avatar
 
Join Date: Aug 2006
County: -
Posts: 43,564

Member car:

RRS TDV8 HSE

Re: Warranty Work - They're Only Making Plans For 'Nigel'

Quote:
Originally Posted by BigFoot View Post
The "IS-F" is pretty good


nomad is offline  
Status: Broken again...
AO Platinum Member
 
GhostyDog's Avatar
 
Join Date: Sep 2005
Location: Right Side O The Pennines
County: West Yorkshire
Posts: 25,672
Re: Warranty Work - They're Only Making Plans For 'Nigel'

Hope you come to a happy conclusion in all this soon Nigel
GhostyDog is offline  
Status: The BSD says konnichiwa
Global Mod Team
 
BigFoot's Avatar
 
Join Date: Jul 2003
Location: Japan
County: Tokyo
Posts: 114,689
Re: Warranty Work - They're Only Making Plans For 'Nigel'

It is nomes: it's got a 5.0L direct-injected V8 producing 417 hpwith torque of 373 lbft.
BigFoot is offline  
(Post Link) post #25 of 43 Old 12-10-07 Thread Starter
Status: -
AO Platinum Member
 
nomad's Avatar
 
Join Date: Aug 2006
County: -
Posts: 43,564

Member car:

RRS TDV8 HSE

Re: Warranty Work - They're Only Making Plans For 'Nigel'

Quote:
Originally Posted by GhostyDog View Post
Hope you come to a happy conclusion in all this soon Nigel
Why you....



nomad is offline  
Reply

Go Back   Alfa Romeo Forum > Misc Lounges > Community Discussions > Rant Room

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

 
For the best viewing experience please update your browser to Google Chrome