Don't buy anything from this group of morons.
I purchased toner cartridges for a printer from them in April on a company credit card. These were not in stock (although they had to check this manually as their computer was down
, so they were going to get them delivered to their Wrexham branch. After ordering the items, I realised that they were available cheaper on the PC World web-site. I telephoned them about this, and they said that they would refund the difference.
I went to the Wrexham store to collect the items, but was told that they had made an error, and had delivered them to Bangor University instead. For the next couple of days they tried but failed to deliver the items. I lost patience and cancelled the order, buying the toner cheaper from Staples instead.
I then received a telephone call from PC World querying if I had received my order, as the person who was dealing with it had gone on holiday and no-one could read his notes. I explained that the order had been cancelled, and I then received a credit note from PC World but only to the sum of £299-86. I telephoned them and the woman I spoke to said she couldn’t understand the various invoices and credit notes, but agreed that I should be refunded the sum of £418-11.
I then received a further four invoices from PC World as well as a telephone call from their delivery company trying to deliver the cancelled order! I ignored the invoices believing that they had simply crossed since I spoke to them on the 14th May, a view that was strengthened when I received another credit note from them on the 29th May to the sum £79-97. However, shortly after opening this credit note I received a telephone call from PC Word, querying why I had not returned the items to them. I again explained that the order had been cancelled and that we had never received the items.
I still haven't been refunded my money. I spoke to them today, and in between computer crashes etc they said I still had 3 outstanding invoices, although they don't know what these are for. They are now going to phone me back - again
Their whole operation is shambolic. They sell PCs and yet their stock, invoicing and auditing systems appear to be totally inefficient. Believe me I will never set foot in one of their stores again.