You know when you buy a "new" car and you think your safe because you have a warranty and surely that protects you from anything that's not wear and tear?
well think again.
My husband bought a car at the end of June this year. It cost us the best part of nearly 10k but we were happy to invest that much as we needed a family car for the eventual kids that will come along.
So we drove off happy as larry in the new car.
Until.... just under 2 weeks later the car had a hissy fit and went into limp mode. Got it to a main dealer garage who've diagnosed a few issues including the electronic control for the gear box needs replacing. (Expensive, as you can imagine)
We called the dealer we bought it off who said "go through the warranty" so we did!
Warranty: "we don't cover faults within the first 30 days"
Us: "ok, we'll contact the dealer"
So we go back to the dealer, who has point blank refused to repair or refund us. We even offered to go halves on the work.
We're now having to go down the route of mediation and possible court action against him. Citizens advice have said we're within our rights to do this as its SOGA and he's in breach of it.
I'm honestly fed up, we've got a car that has been SORN since it had its hissy fit and no one wants to repair it!!!
Honestly, buyer beware when you buy a car. Don't assume that your covered on your warranty and don't be under the assumption that the dealer will help you out.