Effing flaming *&^%$*& BT
I want internet access at home.
I have a BT line, but it's not connected.
I have to call a special, "reconnecting an existing line" number. The week before last, I spent an hour on hold to this number before I gave up I tried again the next day, but gave up after another hour on hold.
I then rang sales, who put me through to Broadband by mistake.
They then put me through to the same number I had previously rung (I could tell from the on hold message). I spent another 40 minutes on hold before I gave up.
I then tried customer complaints and used their ring-back service to register a complaint about it. They said they were very sorry and told me it would be sorted out and took my details.
Someone rang back the next day and said he wanted to confirm my address.
Since then (last week) I've heard absolutely nothing.
I don't even know if I've successfully ordered a new connection or not and there seems to be no way of getting hold of someone who can tell me what the situation is unless I'm prepared to spend all day with my office phone engaged.
Surely all someone's got to do is create an account on a computer and flick a switch at the exchange?
In a free market, it wouldn't matter as I'd simply use a competitor, but unfortunately, there isn't one.
Ex 95 164 TS Super, 95 164 QV, 97 164 V6 Super – all very much missed.