Why are Alfa dealers so Sh*te? - Alfa Romeo Forum
You are currently unregistered, register for more features.    
Rant Room Clean ranting only - No Swearing!

 
Thread Tools
(Post Link) post #1 of 17 Old 28-07-07 Thread Starter
Status: Bye Daffy Cat
AO Platinum Member
 
Keithy's Avatar
 
Join Date: Sep 2006
Location: United Kingdom
County: Shropshire
Posts: 37,472
Why are Alfa dealers so Sh*te?

Had the misfortune today to vists Pr(l)atts in Stoke to test drive a Spider. Why do Alfa dealers & salesmen think that they are such "tough" negotiators? "That's the price, take it or leave it" what a FYT attitude - they could not sell water in the Sahara. Also, for those of us who wonder why normal people don't buy Alfa's - sit in the showroom in a £28K brand new 159 and guess what? - The gear knob is loose & rattles. If you (platts) are such wonderful Alfa enthusiasts put yourselves in the place of the poor saps wondering into you over-priced, snotty, superior, 'sod you I don't need your business' showroom and wonder how long it will be before you too are closed down.

Keithy is offline  
Sponsored Links
Advertisement
 
BlueEvo2
Status: - Update
Guest
 
Posts: n/a
Re: Why are Alfa dealers so Sh*te?

I agree with you totally; if dealers (in particular) don't learn this, and learn it well, they'll fail. It's not always easy to avoid, but it is vital.

Groupthink. It's so annoying and it afflicts loads of (if not all, to some extent) businesses. Their own paradigm becomes more important than the people that feed them. How many times do you ring a company to be told, for example, that your records are in one place and the person dealing is in another or that "so and so facto means that you have to go out of your way to achieve this and that". Irrelevant - the customer should get service and attention at the point of contact.

Too many businesses think the customer is part of their internal transformation process. Fair enough, if you need to make a margin, or x,y or z database is tough to use, the customer might be able to help you out with that, but not as part of a conscious dialogue. Change your call routing, change your staff training, change your supply chain, change your cost base - anything but expect customers to get involved with your value chain (other than to pay ).

Last edited by BlueEvo2; 29-07-07 at 11:48.
 
Status: permanently confused
AO Silver Member
 
Sunbar's Avatar
 
Join Date: Mar 2003
County: -
Posts: 2,425

Member car:

MINI Cooper

Re: Why are Alfa dealers so Sh*te?

If they are not willing to discuss a discounted price I guess its a case where they have fulfilled their sales target or monthly quotas.

I think most car dealers (not only Alfa) are the same unhelpful lot at this time of year. You might get a better deal in October or November when the surge in sales for the latest registration is over. I've had the same experience in the past. Looking round other dealers might get a more responsive attitude but savings might be hard to find.
Sunbar is offline  
ode
Status: -
AO Silver Member
 
ode's Avatar
 
Join Date: Apr 2005
Location: United Kingdom
County: Cheshire
Posts: 2,021

Member car:

A Fiat

Re: Why are Alfa dealers so Sh*te?

It will have got worse when Alfa cut the amount of dealers too, the ones that are still there will be feeling pretty smug (as if a car salesman could have got any more smug) as they'll almost have a captive audience, they must know that if someone has come into the showroom they'll be under no pressure to undercut the next dealer down the road 'coz there probably is no other Alfa dealer down the road.


The flip side to the coin is that now the used values of recent Alfas are starting to firm up nicely, the dealer network won't want to start discounting new cars as this'll have a knock on effect on the used cars.
ode is offline  
Status: Wondering why people buy so many Audis
AO Silver Member
 
Quadrofoglio's Avatar
 
Join Date: Jul 2007
Location: United Kingdom
County: West Yorkshire
Posts: 1,225
Re: Why are Alfa dealers so Sh*te?

Had a similar experience looking at a new 159 4 months ago. Won't name the dealer but I think it is the only one left in West Yorks now. They just weren't interested in selling for anything less than a 'silly' price. So bought a used one elsewhere instead. As ode says the benefit is in the residuals. All the trade guides tell me the car is still worth more or less what I paid for it!
Quadrofoglio is offline  
Status: feeling the wind in my hair again
AO Silver Member
 
k3lvc's Avatar
 
Join Date: Sep 2006
Location: United Kingdom
County: North Yorkshire
Posts: 1,267

Member car:

Jaguar XF3.0DS

Re: Why are Alfa dealers so Sh*te?

Quote:
Originally Posted by Keithy View Post
sit in the showroom in a £28K brand new 159 and guess what? - The gear knob is loose & rattles.
At least it gives you a taste of things to come - my £32k Spider lasted 3 days before it loosened itself and now rattles. Shame as the rest of the car is brilliant and there are deals to be had through the official network.
k3lvc is offline  
Status: -
 
Join Date: Apr 2006
Posts: 48
Re: Why are Alfa dealers so Sh*te?

Do what I did.

Search on the net, find the cheapest version of the Alfa you want, print out the info, confirm that they can get the stock for you, and THEN go to the dealer.

The power of YOU telling THEM how much you are going to pay is great!

Obviously not good if you are trading in though.
rogere is offline  
Status: -
AO Member
 
wlm8361's Avatar
 
Join Date: Mar 2004
Location: Australia
County: Victoria
Posts: 924

Member car:

Brera 1750Tbi Ti

Re: Why are Alfa dealers so Sh*te?

On the contrary, I had nothing but a superb customer service experience when I visited HR Owen in Parsons Green recently.
wlm8361 is offline  
Nev
Status: - Update
Guest
 
Posts: n/a
Re: Why are Alfa dealers so Sh*te?

Does ARUK have any relationship with FiatUK
or are they totally separate entities?


If they tied the brands together for sales/servicing
that could help a lot.

(e.g. my 3rd year warranty is actually a FiatFrance one.)
 
Status: Breraless :(
AO Platinum Member
 
Squadrone Rosso's Avatar
 
Join Date: Aug 2005
Location: United Kingdom
County: Neath Port Talbot
Posts: 30,126
Re: Why are Alfa dealers so Sh*te?

The are owned by Fiat although since 29/6, Fiat is now called Fiat Group Automobiles UK Ltd not Fiat Auto UK Ltd.
Squadrone Rosso is offline  
Nev
Status: - Update
Guest
 
Posts: n/a
Re: Why are Alfa dealers so Sh*te?

Hmmm, so why don't they sell/service from
combined dealers to give better coverage etc. ?
 
Status: -
 
Join Date: Aug 2006
Posts: 280
Re: Why are Alfa dealers so Sh*te?

Werent alfa looking to break for the normal alfa- fiat garages to see there cars sold alongside Masarati cars thus upping the desirability etc ? Read it some time ago.

Thought it was a cracking idea, that way the service and AFTER SALES service could only get better.
El Padre is offline  
(Post Link) post #13 of 17 Old 02-08-07 Thread Starter
Status: Bye Daffy Cat
AO Platinum Member
 
Keithy's Avatar
 
Join Date: Sep 2006
Location: United Kingdom
County: Shropshire
Posts: 37,472
Re: Why are Alfa dealers so Sh*te?

and probably Maserati servicing costs too. Thought the £65 an hour they were screwing your for in Shrewsbury was bad enough!
Keithy is offline  
Status: 660Nm of torqueystuff!
AO Platinum Member
 
Hunter's Avatar
 
Join Date: Dec 2004
Location: British Indian Ocean Terr
County: -
Posts: 15,174
Re: Why are Alfa dealers so Sh*te?

Quote:
Originally Posted by Keithy View Post
Had the misfortune today to vists Pr(l)atts in Stoke to test drive a Spider.
Yep they're not exactly flavour of the month/6 months with me either Nor are our 'fiends' in Knaresbrough
Hunter is offline  
(Post Link) post #15 of 17 Old 02-08-07 Thread Starter
Status: Bye Daffy Cat
AO Platinum Member
 
Keithy's Avatar
 
Join Date: Sep 2006
Location: United Kingdom
County: Shropshire
Posts: 37,472
Re: Why are Alfa dealers so Sh*te?

Who do we need to avoid in Knaresbrough?
Keithy is offline  
Status: 660Nm of torqueystuff!
AO Platinum Member
 
Hunter's Avatar
 
Join Date: Dec 2004
Location: British Indian Ocean Terr
County: -
Posts: 15,174
Re: Why are Alfa dealers so Sh*te?

Quote:
Originally Posted by Keithy View Post
Who do we need to avoid in Knaresbrough?
Search for em mate - my fingers are on my lips after this happened and they didn't help the situation that I find myself in...

https://www.alfaowner.com/Forum/alfa-...ilure-eek.html
Hunter is offline  
Status: only got a renault truck
AO Silver Member
 
jason156's Avatar
 
Join Date: May 2007
Location: United Kingdom
County: Powys
Posts: 3,013
Re: Why are Alfa dealers so Sh*te?

Problem is that we like Alfas with all their faults, Just because of what it is, and the dealers know it, so they always have the upper hand.
My boss went in to a dealers to look at (at the time) a new 156, the salesmen were busy watching a football match on telly and pointed at the car and told him to have a look, but you can't test drive it 'cos we've taken bits off it to repair a customers car. He went to a BMW, can you blame him?
I think he's secretly envious of my car tho.

Bright Yella Fiat Stilo 3dr 1.9 jasons tractor diesel Cruise, dz climate, n leather, so many toys now with 17" claws
Sadly the STILO is for sale, I've now got a Renault Master beavertail
I pop in here to have a look now and again-but don't know what to say
Written off in the prime of life...My Bella.
2.5 V6 SP3 156 Cosmos Blue, Black Momo leather, Carbon dash.Freeflow cat, pipercross filter,Smoked repeaters, Scuddetto centre grill, blacked out side grille bars.
jason156 is offline  
Reply

Go Back   Alfa Romeo Forum > Misc Lounges > Community Discussions > Rant Room

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

 
For the best viewing experience please update your browser to Google Chrome