Wishing people were
AO Gold Member
Join Date: Mar 2008
Location: The Beautiful UK
Re: Servicing Prices
Trouble is, you'd be surprised how many "car buyers/users" really want to see, and expect to see, all the glossy trimmings in a main dealer premises. It somehow makes them feel "special". If you run a main dealers, and you want to attract the middle of the road, conservative buyers (and they are lucrative customers!) - you need to have the big glass display windows in the front, the showroom in a nice location, clean cars out the front, no oil stains on the forecourt, nobody visible in overalls, smiley receptionists, the potted plants, the capuccino machine, the glossy magazines on the table, the racks of brochures, the piped music, the clean carpets, the kids-play-area, the ECO friendly display, the free biccies in the service area, the front of shop staff in their logod jackets etc etc etc.
At that rate - I'm not surprised that all jobs start at 200 quid and go upwards because it must cost that just to process an order for 1 bulb by the time all the overheads are divided up. 200 quid to change brake pads? Not disgraceful if you start from the premise that EVERY job has to take it's share of 150 quid of overheads....
There is a place for main dealers, and a place for independents. And there is a "valid" (i.e. explainable) price difference for them too. We shouldn't get too hysterical comparing the two prices as they offer very different "experiences" (although at the end of the day they are just fixing you car!)
We should all just count our blessings that we are smart enough to use the independents and get the value from their pricing - but there are LOADS of others out there who are happy to pay for the experience of getting their car done in a "high street" fashion.