She's happy to
AO Platinum Member
Join Date: Jan 2001
Location: United Kingdom
People who are clearly thick using the phone or email
because of what I do for work, Joe Blow can get my work telephone number and work email quite easily. I'm a supplier to a number of companies. Joe Blow won't spot that; they think I'm the company they want to contact. Here's what I put up when my phone rings:
Me: [my name here] how can I help you? (expecting this to be a journalist, as that's who I'm paid to cater for)
Moron: "yeah. Your competition thing. I got told I won a radio. Has it been sent yet? Coz it hasn't arrived" [caller is clearly 19/20 years old]
Me: [brain scrambled; which clients are doing what promotions? who is this calling?] Ok, maybe you can take me back a step or two. What company does your call relate to?'
Moron: "Yours. Wiv the radio. The wind up radio. You were giving it away. Have you sent it yet?"
Me: "Right, I need a bit more information. What competition are you referring to, please?"
Moron: "The one run on your site by [well known mobile operator]"
Me: "Ah, ok" [brain processes operator -> client -> promotion -> promo not on my company's website -> promo might have been designed by client for one of its mobile clients]. Penny drops.
The point i'm trying to make is this. Just how difficult is it to think about what you're gonna say before you make a call to someone? Why can't the call have gone:
'Hi, i'm not sure if you can help me or point me in the right direction, but i recent entered a competition on the [mobile operator] website. i've been told that i have won a wind up radio (!) and i wanted to check if it had been sent yet. Can you help, or let me know who I should contact, please?'
I will go to the ends of the earth to help anyone. But not those who either phone or email with: "I HAVE LOST MY CODE FOR THE CD. NINE YEAR CUSTOMER. IN STATES. WHAT CODE YOU SEND ME FOR NEXT VERSION? NOT IN EUROPE. SEND ME STATES CONTACT!!!!!!'
Erm...what client? I've got twelve. What product? between them, there are over 140! You're in the States? Then why contact me, ffs?
'hello, i've got cables that you sent with that thing i bought. And in my left hand you see here...; is that the cable for the speakers? where does it plug in to you know like? I can't see the slot. Can you see the slot?'.
Now i'm really sorry; but...when your greeted with a call like that, you just want to say: 'i'm sorry, but until you've found a brain that can help you re-think how to make a telephone call, and clearly articulate what you want, and explain what product you've bought and the issue you're facing, then you can just go fe5k yourself'
I'm not saying all people should be/are uber-smart. Just be polite.
What makes me smirk is the huffing and puffing of the 'i'm the aggrieved customer who by default has the customer-is-always-right mantra to protect me from the fact that i'm actually as thick as pig's shi5, and this is the only scenario in which i can chuck my weight around and pull some rank"
"Joe Blow"...it's not good out there, guys.
A driver is always faithful to a car that's always faithful to its driver.
Sometimes in the darkest hour, love comes shining through.
Then it doesn't seem so far from me to you.