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(Post Link) post #1 of 13 Old 13-08-08 Thread Starter
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Missing e mail

Had a customer on the phone this morning about an e mail she sent yesterday, which I have not received.
This is my fault apparently, "she sent it therefore I must have it" (in her little world) !

Why ? If she posted a letter and I didn't receive it she would blame the postman - not suggest I had the envelope but didn't open it.

Arrgghh..
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Re: Missing e mail

I bet she got your bloody email address wrong, that happens all the time at my place.

Maybe suggest to her to fax it over...
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Re: Missing e mail

The customer is always right



Just kidding
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(Post Link) post #4 of 13 Old 13-08-08 Thread Starter
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Re: Missing e mail

It gets better - I did receive an e mail from her a short while ago - she phones up and says she found another e mail address for me so used that one !! Like I need more than one at work...

Silly moo
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Re: Missing e mail

There are loads of reasons it mayn't have
arrived in your inbox. But don't bother
trying to explain any of that.

Just politely ask her to send it again.

If she's still bolshy, do it via email with your
and her boss on cc.
 
(Post Link) post #6 of 13 Old 13-08-08 Thread Starter
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Re: Missing e mail

Quote:
Originally Posted by BigFoot View Post
The customer is always right



Just kidding
Polite ones are BF - rude ones are not needed here
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Re: Missing e mail

You must have a good job that makes such a small issue worth a rant.

Get over yourself and deal with it!!! Rather than illustrate the customer as a cretin soley because she got your e-mail address wrong, perhaps consider the reason she attempted to make contact with you and how important it may have been to her and her family. A little empathy may go a long way and facilitate a better outcome for both parties.

Boo hoo

rant over.
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Re: Missing e mail

Tell her that you checked it out and your software buffer overflow containing your spam filter thought that her email was spam....?

Absolutle rubbish but then agin your not dealing with "rational" here.

Tell her that youre technical team took 4 hours to rectify the problem and her email address has been added to your thrusted accounts.

sounds good really.?
thats waht we tell them here and they thank us for our trouble!
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(Post Link) post #9 of 13 Old 14-08-08 Thread Starter
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Re: Missing e mail

Quote:
Originally Posted by dermo156Ti View Post
Tell her that you checked it out and your software buffer overflow containing your spam filter thought that her email was spam....?

Absolutle rubbish but then agin your not dealing with "rational" here.

Tell her that youre technical team took 4 hours to rectify the problem and her email address has been added to your thrusted accounts.

sounds good really.?
thats waht we tell them here and they thank us for our trouble!
Cheers for that - have written it down for future use !
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(Post Link) post #10 of 13 Old 14-08-08 Thread Starter
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Re: Missing e mail

Quote:
Originally Posted by Nev View Post
There are loads of reasons it mayn't have
arrived in your inbox. But don't bother
trying to explain any of that.

Just politely ask her to send it again.

If she's still bolshy, do it via email with your
and her boss on cc.
That's a tactic i've used before Nev, it usually works - although I don't have a boss (...it's me...)
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Re: Missing e mail

"thrusted" accounts, was that a freudian slip?
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(Post Link) post #12 of 13 Old 14-08-08 Thread Starter
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Re: Missing e mail

Quote:
Originally Posted by Lovelyred147 View Post
"thrusted" accounts, was that a freudian slip?
I wanted to thrust the e mail somewhere
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Re: Missing e mail

No but you get my Thrust
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