Our guards have some shocking stories to tell. When a train runs late, people's attitudes completely change. Normal, respectable people (businessmen, middle class women, responsible parents - people from all walks of life) suddenly becaomse oblivious to the 'rules' of decency.
Swearing, shouting, screaming at the one person nearby who they can blame. And they target him/her with all their vitriol.
I've witnessed a middle aged woman, very prim and proper, well dressed, well spoken, involved a screaming match with one of our platform staff, and before storming off, she spat
in his face. The reason? Her train was 5mins late arriving at the terminal station, and she missed a bus connection, now she'd have to wait another 20 minutes for the next bus