I've just had these on the phone for about 20 minutes (h/f via B & M).
Basically, when I got nicked for speeding in June 2006, I forked out £299 for a Road Angel Plus unit. I registered it online & set up my direct debit for the updates (after the 3 months free updates ended).
No problems. I think it's great and after a couple of tech support issues that were resolved to my complete satisfaction, I decided to buy Clare a used RA+ in December 2006.
We registered it, entered the direct debit issue etc. and off we go with the two units. No problems, updates work fine etc. When the mobile van function was added, I even submitted support tickets for both units as the download didn't go to plan.
Clare's unit went back for repair some months back and we had a new screen fitted for £30. Quick turnaround, good service.
I've always sang their praises and recommended them on here and directly to friends etc (GTleigh bought one) but that stops today
had a problem with their
system and today they've discovered we should have been paying two subscriptions so they phone and ask me how I want to pay the arrears
I basically tell them that we'd played our part, had support on both units and had even sent one back for repair. They know full well we have two units and I state that a direct debit has been going out each month but couldn't say how much it's for as Clare does all the finances (she works for Lloyds TSB).
I state that they have a cheek asking for the arrears as we have done everything that was / is required our end. At no time have I tried to conceal the fact that we have two units.
After much tooing & froing and them saying they'd turn our second unit off, I begrudgingly settled on 3 months arrears and then two RA subscriptions to be paid each month (£7.98)
I do not deny having had the service for all these months but it was their **** up. The direct debit was set up and they've only claimed half of it. As far as I knew, it was being claimed. As far as Clare knew, it was being claimed but Clare wouldn't know that they were only claiming half as I do all the RA updating etc.
So, for being loyal to this brand I get shafted. What a cheek
Autoexpress ran a test on these units some weeks back.
I think it's about time I told my old friends there about this shonky practise!!
I feel better now that's off my chest