MFI problems - Their solution!
My bedroom furniture is now finally finished. It took 5 months of constant effort from us, the local store (Peterborough) had no ability to return calls, or indeed do what they promised they would do without being repeatedly asked to do it. Peterborough MFI, hang your head in shame!
Anyway, I wrote a letter to MFI customer services, requesting some of my money back due to the epic delay and extremely poor service.
One of their staff called today and said, and I quote
"We don't do financial compensation."
Their best offer, and I joke you not, was.....if I sent them my phone bill, they would reimburse the cost of the calls I had to make to them to get the job finished!
I am stunned. They really do take the biscuit.
Please, anyone who reads this, please, please, do not buy anything from MFI, with any luck, their customers will vote with their feet and MFI will eventually learn that they cannot treat hard working customers like dirt! I am beginning to think that the best think for MFI is to go into receivership, close and then we might get an IKEA closer to our house!!