Re: BT Broadband help desk
A quick and easy fix I found for slow speeds is to try replacing the master socket in the house. It costs about a fiver off the net and there's 2 wires inside a phone socket. My speed went from 500k to 2meg from lowering the resistance in the corroded connectors in the master socket. Technically, it's BTs property and you should keep the original in case they ask questions.
Best of all, ditch BT internet all together, I don't know why people still use them for their ISP - maybe the nice smiley man and his wife on the advert convinced you. Get shot of them and use a decent ISP like ADSL24, UKFSN, Be*, Zen, Aquiss. Steer well clear of the big McDonalds flavour internet: BT, AOL and Tiscali, they are a nightmare to deal with and charge far too much for what you get