We're coming to the end, I hope, of another Parcelforce saga of incompetence.
While we were away on holiday we had what could be considered a significant anniversary. Sister-in-law, not knowing we were away (yes, we're a really close family) sent us a present to mark the occasion. As it was undeliverable it was taken to the local post office & an email sent to the sister-in-law, which she forwarded to us. The card left by the driver who attempted the delivery had no tracking number, date or time on it.
As we'd set up "Keepsafe" with Royal Mail we assumed that the parcel would be delivered with the rest of the mail they'd been keeping; didn't happen.
As the post office is at a distance which is too long to walk comfortably & too short to merit making a special trip in the car, added to which parking's difficult & there's usually a big queue, we decided to arrange redelivery. This was done on Saturday, Sep 31st, with a promised delivery date of Wed, Oct 2nd.
Wednesday came & went with no parcel delivered, so mid-afternoon on Thursday my wife phoned Parcelforce to ask why. After speaking to several people someone promised her that he would arrange for it to be delivered the same day. We weren't surprised when it wasn't. . .
Midday Friday I phoned to ask what was happening & when would it be delivered. Despite the fact that I quoted the redelivery reference which clearly stated the Wednesday delivery date the person I spoke to just kept repeating "it takes three to five days". When I asked just how difficult it could be to ask a postman to pick it, put it in the van & deliver it on his next parcel round the reply was that that can't be done. Post Office personnel are not allowed to deliver it - a Parcelforce driver has to go to the Post Office, collect it & deliver it!
OK, now it's become a game! Next move? We've put in another redelivery request; it should be delivered tomorrow (Wed, October 9th).
Watch this space!
The plural of "anecdote" is not "data".
Last edited by Dave Brand; 4 Weeks Ago at 20:25.
Reason: Wrong date.