I'm not really here
Join Date: Aug 2006
things not doing what they should
This could apply to anything really, but my example is the much lauded and fairly recently introduced easy switching process for mobile phones.
I had concluded a deal with the pestilential Virgin and was on the market to switch at exactly the time the new system comes in. I texted the number - and instantly get a PAC code. This is specifically so I can:
a) easily switch to a new provided by giving them the code;
b) retain my existing number; and
c) cease all dealings with Virgin, without having to speak to one of their zombie horde.
That, to me, sounded perfect.
I found a deal (with three) which suited. Went on their website. Provided the PAC, making it clear (by selecting the correct menu options/radio buttons) that I was wanting to keep my current number (which I provided).
2 days later a SIM arrives. Open it up - new mobile number.
So, presumably I have to take this up with Three and speak to someone, which I generally prefer to avoid. But can I be absolutely certain that my business with Virgin is concluded? It's not like I've received a message from Virgin saying - "sorry you are leaving us".
That could be because I haven't inserted and completed action on the new number. But I have a horrible feeling that I'll need to speak with Virgin.
Previous experience of Virgin, btw, is that they practice a policy of screwing every possible penny out of the customer. Over a million customers, if they wangle a couple of quid every other month or so, it is worth it. I've had to wrangle to get money back after overcharging, and the process is painful and, I'd argue, duplicitous.